Low quality customer service Being locked out 2.5 days after install in 100+ degree weather and having to speak to someone who was less than empathetic about having my children in the vehicle while stranded due to a device violation that wasn't caused by me is the reason for the low rating. The device is there to prevent someone from breaking the law, not malfunction, inconvenience and potentially cause a heatstroke while waiting on a override code from someone who doesn't care if you start your vehicle or not. Why charge so much for equipment that doesn't work or isn't compatible with newer vehicles? Why blame the paying customer and assume it's something the customer did?

Kiran…The Best REPRESENTATIVE EVER! Kiran is absolutely the BEST CUSTOMER SERVICE REP I HAVE EVER HAD! I have been a long time Quick Start Customer and as a direct result of my experience with Kiran this am I will be recommending Quick Start Life Safer to everyone in my recovery community that needs an interlock device. Her professionalism and efficiency was off the scale THE BEST EVER! If she is not already a supervisor she should be! Her methods on the phone were super efficient. Her voice tones were compassionate yet professional. She started my morning off perfectly! Thank you Kiran for being so kind! It goes a long way!

I made my decision to work with Quick Start after carefully studying all competition! I was shopping for competitive pricing for my required State interlock device. I spoke with Hyrum, who went out of his way to be helpful. Hyrum did three important things for me besides gaining my business. 1- He was patient with my speech pattern and my numerous questions. 2-He was generous with his time, and made me feel that my potential business was of value. 3- He represented his office, "Quick Start" in a completely professional manner, which inspired confidence in me. He is responsible for my decision to work with Quick Start.

Come over to West PHX Interlock The West PHX location of QuickStart is pretty amazing! This team is easy and they take good care of the members. Even without an appointment they always squeeze me in, especially when I have issues (which happens). It pays to have the insurance plan because my device broke and they have replaced it for free. I would definitely recommend anyone who needs to get an Ignition Interlock Device to come here. Se habla español. ;)

I was holding off on writing a review… I was holding off on writing a review until after my installation appt. First off, scheduling with Tawana was by far the best experience I have encountered. She was kind, patient, understanding and provided me with so many options that suited my time and location. I couldn’t be more thankful and appreciative of her. For the installation itself, I was at the North Phoenix location and from start to finish was a breeze. The employees were kind and timely. We shared stories about our families while I waited and there zero judgement. Fingers crossed the duration of my period goes just as smoothly but thank you to all involved helping me get back on the road.