Bus driver was very poor The experience prior to day of was great. Very responsive and flexible in booking and planning. the driver however was very unresponsive. First he took everyone to Brooklyn NOT Manhatten and then did not want to bring everyone to Manhatten. Planner had to argue with him. Also for pickup he just picked another location a couple of blocks away because "it was better and he did not want to drive to the other location". Very frustrating.

Great Experience with Academy Bus! Just completed a great week working with Academy Bus out of Miami. Sales Representatives Jennifer and Maria took great care of our schedules and were able to make adjustments efficiently. Our driver Joe was superb. On-time, professional, and friendly - Joe even called ahead on his own to ensure his Academy Bus could park at a local restaurant to support one of our social events.

Locked on FREEZING coach with sick passenger I am a long time user of Academy Buses in NYC and other cities all over the East Coast. I have always had the highest praise for their coaches and most of their drivers. I had the worst experience EVER while making a transfer from Miami Intl to Carnival Cruise terminal. My mother was ill from the flight, we asked if we had time to get food and were told 5 minutes later to board the bus. We sat on a FREEZING cold coach #11931, (a bus that seems to still be around from 1960) for 35 minutes in front of the comfortable terminal with food without moving or explanation. 40 minutes later, We finally moved only to go 1 gate away to pick up 5 other guests. This stop took another 20 minutes. Arrived at cruise terminal, the driver mumbled something about unloading and I yelled that someone needed to get off the coach. The driver then LOCKED all the passengers on the bus and ignored me while unloading 40 pieces of luggage and my Mother began vommitng on the coach. The driver and luggage helper continued to ignore me knocking on the window and screaming to have my mother exit. Once they were finished with bags, the driver actually paused to drink and wipe his brow as we still waited to disembark. I am a tour guide and have never in 10 years seen such practice by any driver on any coach in the US Canada and Europe. I notice this is common practice because your drivers need to get tipped but leaving passengers locked in a coach without operator inside is gross negligence and very bad practice by your company.

Trip to Vermont We had a very nice bus, and nice competent driver. Minor minuses: inability to plug in earphones when watching a movie on bus' monitors, and lack of drink-holders at each seat.

Unprofessional Unprofessional, aggressive and unsafe drivers. Dangerous driver almost ramped me against the wall today. I was scared for my life. Her family also are on the streets. Well