You have bus drivers on their phone blasting music! You have bus drivers on their phone, blasting their personal music and causing delays. Some of us are up at 4am and want a quiet ride home… Train your drivers better please! They have (56) people’s lives in their hands literally!!! eg. -Bus 6826 on 4/5/23 5:00pm departure from port authority

Three bus charter to Yankee Stadium We had chartered three buses from midtown Manhattan to Yankee Stadium and return after a football game on 11/9. By contract, two buses were to depart the Stadium at 6:45 p.m. and one at 7:45 (to accommodate those attending a post-game party). As it turns out, all three buses departed at 6:45, stranding the 17 people at the post-game event. The driver of the third bus insisted that all three buses were contracted to depart at 6:45. I was able to protest to the dispatcher who found a 4th bus who arrived at 8:05 to take the remaining 9 pax back to NYC. The other 8 left by Ubers earlier. It seems like the issue was in how the timing was communicated to the dispatcher by the sales area or how the information was communicated by the dispatcher to the drivers. Either way it took 45 minutes of my time to negotiate with the dispatcher and inconvenienced my guests. On the positive note, the buses were quite nice. Richard Fiss

Reckless Disregard for Safety On Sunday November 7th, 2021 a caravan of Academy buses led by NJ State Troopers with sirens going were traveling south on the NJ Turnpike. They were on the shoulder mostly. Presumably these buses were heading to the airport with the NFL Raiders on board after the game. I had to get off the same exit and 3 different Academy drivers tried to run me off the road rather than let me exit safely. These drivers were reckless and almost caused a serious accident all because they didn't want to allow me to exit in front of them. They honked at me and sped up dangerously as I tried to exit. These drivers are the worst. I used to commute to NYC by bus and would NEVER take an Academy bus. They are terrible.

Our driver was 45 minutes late and… Our driver was 45 minutes late and although we were able to reach the company they did not have a way for us to contact the driver to get an estimated time of arrival.

Trip to Vermont We had a very nice bus, and nice competent driver. Minor minuses: inability to plug in earphones when watching a movie on bus' monitors, and lack of drink-holders at each seat.