The worst possible customer service… The worst possible customer service I’ve ever experienced. I placed an order on May 23 for a rack and retractable cover for my Ford Superduty. Come June 6th there is still no shipping information, so I email them for status and get a reply that they will “get back with me shortly,” then nothing. I then try to call, chat, and email and get no replies at all. It is now June 9 and there are now three shipments listed with one label created, but nothing picked up by UPS, and two shipments with no estimated delivery dates. I certainly don’t want partial shipments which can’t be installed until they decide to send the remaining parts later, possibly much later. I am cancelling my order and disputing this purchase through my credit card. Be warned, you will never hear back from them by any of their phone, email, or chat venues. And that’s just for order status; imagine if there was a problem. Irony is that maybe they will respond to this to appear approachable—don’t be fooled!

Fast shipping and the product works… Fast shipping and the product works great. Cost a lot less than another brand name with no issues so far. Would definitely recommend you getting their products.

I made my purchase 13 days ago I’m… I made my purchase 13 days ago I’m unable to track my order I’ve called the company twice no one answers the phone, I left a message each time to get an update and no one responds. I am very disappointed I am very disappointed with this company at this point.

Design is flawed and instructions a terrible. The instructions are terrible and the QR code link to an installation video only shows step 1 and I could not find any videos for the remaining steps. With some minor design changes the cover should seal okay but without modifications it leaves a 3/8” gap at the tailgate. Also the roll cover does not center between the side rails. It either sets a little to the left or a little to the right.

From start to finish Truck2go has been…outstanding 2016-2023 Toyota Tacoma PRO Retractable Tonneau Cover From start to finish Truck2go has been outstanding. I'm an average Joe, just looking for a tonneau cover for my 2018 Toyota Tacoma. It's hard to explain how satisfied I am. Dollar-for-dollar, I think Truck2go is the best. The quality is great, the retractable cover is what I wanted over the flip (that's preference). But it looks great. The clamps used to secure the tonneau cover is made of really strong steel, even down to the bolts and nuts. I'm happy with my purchase and surprised they don't get as much recognition as the more popular brands. But I'm happy, Customer service is helpful. During install, I made a mistake, had the washers up side-down and overtightened the screws on the cover. It ended up flattening the washer to the point of no return... I reached out to customer service and they sent me a new pack. It's really the little things that make a company. I appreciate that kind of service. And I'm happy to write a review of my great purchase. Thanks, Scott V.