I love the bike, it's really cool but I'll buy another one when they have a good version like a 30 miles minimum on a single charge and same size tires frontandback, the seat needs shocks absorb.. I love the bike, it's cool looking, fast charging but a couple things that I don't like: 1st)_The back tire is too small and tight, so when I'm going downhill I still have to accelerate for the bike to go down which is not cool. 2)_It doesn't go fast enough while riding on asphalt flat roads, but on concrete floors it goes a little faster I assume. 3)_ It doesn't go 25 miles minimum on a single charge as a Pro it should have.

Appears to no longer be in business as of Feb-Mar 2024 I would say this company seems to have gone out of business, but still presents as an active e-retail website. I don’t know if they’re still shipping new product, but anyone considering ordering on their website should reconsider. I had a repair issue covered by warranty for a scooter purchased in December. I spoke with someone who sent me the proper forms and shipping instructions. I shipped the scooter to them as instructed and received email confirmation that they received the scooter for repair on 1/26/2024. I have heard nothing since. I have sent dozens of message/contact request forms. I have dialed their phone number (the only one available that I can find anywhere online) hundreds of times over 6 weeks, and each time encounter a busy signal. Their website continues to update with seasonal specials. This means either those running the company have disappeared as other evidence suggests and these are prescheduled site updates (in which case, new purchases would be unlikely to be fulfilled), or they’ve been intentionally scamming people in the past several months. Either scenario is a losing one for the unsuspecting consumer. I have never experienced anything like this. I’ve never even heard of anything like this, from a seemingly established company/manufacturer (as evidenced by its multi-generation products) with pretty decent reviews. Ever. I’ve since turned it over to my credit card company for dispute. Hoping a party with a voice louder than mine can correct the issue and perhaps blow the lid off whatever it is Swagtron is doing here.

Website was easy to navigate Website was easy to navigate. The product I wanted was available and decently priced. Also I was glad to be able use my AMAZON account for payment. Hoping that the item is as good as stated in the description so I can come back and give a great review for the actual product!

Have a swagtron eb7 electric bike Have a swagtron eb7 electric bike. The wiring that comes out of the bolt area on the back tire is not even close to properly protected from the elements, dirt, etc. So the tiny little cabes broke and the bike no longer works. I searched for at least 20 minutes on Google, reddit, etc trying to find a customer service number for swagtron. The only number I could find (ends 0625) doesn't ring and just beeps over and over. Only option is to email them and request they call you (or email back which I'm sure would be a nightmare emails back n forth with days between answers). So you're only option is to give them your phone number so they can kindly sell it to telemarketers for a quick buck. I sent the email requested a call as soon as possible so I could identify the part I need to order and where to order it. The automated email I got in response basically says we'll get back to you in 3 days. Super convenient I can't name another semi-large company that does not have a customer service number and their response times are 24 to 72 hours via email. Where did the hundreds of dollars go that I spent on this bike damn sure isn't to pay employees because you couldn't even have a small call center for customer service. Wish I did a bit more research before I bought this bike, definitely won't be a return customer. Swagtron is laughable.

Great website, not so great partner... I had no issues moving throughout the website, it is well designed and very thought out. The only issue i encountered was with Affirm. After informing me i was qualified for a certain amount, they're site was unable to to retain the necessary documents to complete my transaction. It would have been very helpful to be able to complete this payment over a few months instead of all at once and being pre-qualified got my hopes up but, that's the way it goes, i suppose.