Crazy Toll "Admin" fee Actual rental wasn't too bad. However, when we received $400 short refund on our security deposit, queried via customer service email. It took 5 emails until they actually replied. Just be careful re the tolls - the wording is unclear. It says $25 fee "each time zigzag received my toll charge." So our understanding was that it is $25 per day or per rental. Not for each and every toll (that would be ridiculous it seemed). Toll fees came to $40. Penalty (admin) came to $375 We wrote back to explain that it was not clear from the wording, but customer service to date (2 months later) has not bothered replying. We thought we were saving money by not going to the mainstream rentals, but this rental of 10 days actually landed up costing us more. BE CAREFUL WHEN SIGNING THE TOLLS WAIVER!

DO NOT USE IT DO NOT USE IT. They just stole almost us $ 300 from me, explaining that I damaged the car when I DIDNT, I returned the car in perfect conditions and an agent from there checked and gave me the deposit back, but one week later we got charged and till now they haven’t refund me the money. THEY DO ILLEGAL THINGS, they are dishonest, they are a FRAUD.

Really great experience Really great experience. I was nervous about even renting a car after reading so many bad reviews about other companies and almost went with one of the most expensive to try to get a better service; so I'm glad I trusted ZigZag.

Fraudulent car rental company Fraudulent car rental company - DO NOT USE The car was super old (100,000 miles) but I accepted that assuming that I picked a cheap option. The service at the point of service was okay BUT They made up all sorts of excuses (tolls, late return, etc) to NOT return my $600 deposit. I am disputing this now but for your own interest - DO NOT USE ZIG ZAG CAR RENTAL in Miami!

Staff was friendly Staff was friendly, everything else, especially the policy of not letting me rent a car with a debit card, that was a bit dissapointiong. Besides of this, everything went good