Overall the experience was… Overall the experience was satisfactory. On the trip to our destination, the bus was prompt and quick however on the return trip, the first bus had tech issues then we had to wait for a back up bus. Once it arrived we left then had to stop off to drop off a driver who apparently was off work? Then the driver, who was very nice, couldn't maintain his lane while driving. We arrived almost an hour later then originally scheduled. Overall the trip was ok. Thank you!

Bus broke down… LONG wait! Bus from Manhattan to Boston broke down in Seacaucus, NJ, at beginning of trip. Driver noticed some weird smoke coming from rear wheels, but dispatcher told him to leave anyway. Now waiting for about two hours on NJ Tnpk. for replacement bus. Academy/Go Buses are too old and not maintained. Better to use the train!

Best ride ever. I have previously traveled this route 8 times prior to (today). I am writing a review because I am so impressed with the driver. So is my family of 6 from traveling at 5:30 from NYC. Kamal the driver, from the beginning when he walk up to us treated us as if everyone were Royalty. He made everything possible for a great ride. His bedside manners are over the top and driving abilities are incredible. I have never encountered a driver so well trained and polite that goes above and beyond to make sure that we have a great experience. Gisella

My first time on a Go Bus My first time on a Go Bus. Newton MA to Manhattan. Parking at Riverside station for the weekend was easy and inexpensive with the PayByPhone app. Friendly and helpful agent replaced my online 9am ticket with one for 8am (I arrived earlier than I'd originally planned), and informed me I was being credited $5 for the difference in price! I appreciated the free wipes and water bottles. USB power and WiFi worked. On time at both ends. My only complaint is the cup holder - It was filthy on the bottom, and it was too weak to support the large water bottle.

Bus broke down with an engine fire Bus broke down with an engine fire. Stranded on freeway 20 min outside NY for over 2 hours. No communication was made to tell passengers what was going on. Finally a state trooper was able to share with us what was happening. Made it 3 hours past the scheduled time into NY. Missed my afternoon plans in NY. Extremely disappointed with this bus trip and how passengers were treated.