Bus broke down with an engine fire Bus broke down with an engine fire. Stranded on freeway 20 min outside NY for over 2 hours. No communication was made to tell passengers what was going on. Finally a state trooper was able to share with us what was happening. Made it 3 hours past the scheduled time into NY. Missed my afternoon plans in NY. Extremely disappointed with this bus trip and how passengers were treated.

My husband and I have travelled with Go… My husband and I have travelled with Go Buses multiple times from Manhattan to Virginia (Fairfax Station) and back. The buses have bathrooms and are quite comfortable, and we prefer this option over taking the train. I've had to cancel a trip once, and it was refunded to me as credit which I used for a future trip (I had purchased a nonrefundable ticket).

The bus driver got lost The bus driver got lost - he did not know where the pick-up spot was in MD. This resulted in us taking a 45 min detour, which caused us to hit NYC rush hour and I missed Valentine's Day dinner reservations with my boyfriend which was the entire reason I was traveling up there anyways. Very upset with this service, and will not be using this company again.

embracing the unexpected.. we recently traveled on go bus for the first time..unfortunately, due to my husband having a medical emergency, we only managed to be on the bus for about two hours..we had no choice but to ask the bus driver to stop and request an ambulance.. our driver, ramon, was cool, calm and collected and we were transported and in the local hospital emergency room in about fifteen minutes..i can’t say enough how much we appreciate the professionalism and compassion that was shown..

Late 30 minutes! Everything was fine but I was EXTREMELY UNHAPPY that the bus arrived 30 MINUTES LATE. It started snowing and the stop was outside, but nobody dared going in the station in case they miss the bus. It wouldn’t be that inconvenient if passengers got a message that the bus was running late. Please take this into consideration when you dispatch buses to New Haven next time.