Stephen Boucher
GBStill waiting Haven’t ordered from Buy Brakes in awhile because they eliminated free shipping. They sent me a “come back to us coupon” so I figured what the heck. Well it’s been 2 weeks and according to customer service, my ordered has still not been processed even though it is in stock and they charged my credit card. This is totally unacceptable. I’ve ordered some other parts from a different company and they arrived 2 days ago on schedule. I’m a small garage that schedules work around promised delivery dates...can’t afford to loose customers on unnecessary delays.
PDizzle
GBHorrible all around - NEGATIVE stars Horrible, non-existent customer servicing. Website is setup like $hit and over 3 weeks after order was placed NO ONE responded to my numerous calls, voicemails, texts and emails. LESS THAN ONE STAR DESRVED. Awful. Avoid at all costs!!!!! The "good reviews" are clearly BS.
Burt
GBNot a good company Not a good company. You should avoid as they do not honor their "best price guarantee"
Dan
GBThank You, Thank You, Edgar Esparza quickly reviewed my request and sent me the information regarding new rotors for my 2017 Jaguar F-Pace. I appreciate him taking the time to get that out so quickly. Unfortunately the rear rotors are on back order and 5+ weeks out and those are needed immediately if not sooner. I will see if possibly someone else has them and if not will definitely contact BuyBrakes again. Thank you and Merry Christmas.
Pete Couture
GBWrong brake parts shipped for my VW! I purchased brakes for my car after they confirmed the size and configuration. Tech support was very good. Unfortunately, the manufacturer they sell, Centric, was not at all helpful when they sent a kit with incorrect parts. Instead of resolving, they denied they were wrong. Had to return the whole order and buy the parts locally. Credit just posted 3 weeks later. Changed score to 3 stars as BuyBrakes isn't nearly as much at fault as Centric, although still believe they could have resolved with Centric.