Pete Couture
GBWrong brake parts shipped for my VW! I purchased brakes for my car after they confirmed the size and configuration. Tech support was very good. Unfortunately, the manufacturer they sell, Centric, was not at all helpful when they sent a kit with incorrect parts. Instead of resolving, they denied they were wrong. Had to return the whole order and buy the parts locally. Credit just posted 3 weeks later. Changed score to 3 stars as BuyBrakes isn't nearly as much at fault as Centric, although still believe they could have resolved with Centric.
Jerick Robinson
GBI’m very pleased how the website is… I’m very pleased how the website is very easy to operate, had a easy time finding the proper brakes I wanted for my vehicle. Although I am disappointed my brake kit hasn’t been shipped out a week from my purchased date even thought I paid close to $200 for shipping out to hawaii.
Stephen Boucher
GBStill waiting Haven’t ordered from Buy Brakes in awhile because they eliminated free shipping. They sent me a “come back to us coupon” so I figured what the heck. Well it’s been 2 weeks and according to customer service, my ordered has still not been processed even though it is in stock and they charged my credit card. This is totally unacceptable. I’ve ordered some other parts from a different company and they arrived 2 days ago on schedule. I’m a small garage that schedules work around promised delivery dates...can’t afford to loose customers on unnecessary delays.
Taylor Huguez
GBAwesome company David was awesome. Had some trouble finding the kit I wanted due to it not being in stock. He communicated with me everyday and updated me on how the search was going. He double checked everything twice to make sure it would fit properly. One of the best customer experiences I’ve ever had. Definitely recommend this company!
Patrick
GBPoor Customer service Poor Customer service. Selected make, model, year on website. However the brake pads I received did not fit the OEM as their website is not program to be aware that the S-line model (has a different brake configuration). since it is over 30 days they would not accept my return. -Additionally their website says 4.8 stars however i could not leave a review on their website nor was their a link to do so in my order confirmation.