Andrew
GBI needed a specific part for a brake… I needed a specific part for a brake kit and I needed it the next day, I had called numerous other suppliers and it wasn't until I got ahold of Adam at buybrakes.com. he was able to verify the part number, find the par I needed and even went as far to accommodate my poor phone signal and communicate with me via text message. This was one of the best experiences buying parts I have ever had and will always be returning to buybrakes.com. Thanks again for making this happen for me!
Pete Couture
GBWrong brake parts shipped for my VW! I purchased brakes for my car after they confirmed the size and configuration. Tech support was very good. Unfortunately, the manufacturer they sell, Centric, was not at all helpful when they sent a kit with incorrect parts. Instead of resolving, they denied they were wrong. Had to return the whole order and buy the parts locally. Credit just posted 3 weeks later. Changed score to 3 stars as BuyBrakes isn't nearly as much at fault as Centric, although still believe they could have resolved with Centric.
Jerick Robinson
GBI’m very pleased how the website is… I’m very pleased how the website is very easy to operate, had a easy time finding the proper brakes I wanted for my vehicle. Although I am disappointed my brake kit hasn’t been shipped out a week from my purchased date even thought I paid close to $200 for shipping out to hawaii.
Taylor Huguez
GBAwesome company David was awesome. Had some trouble finding the kit I wanted due to it not being in stock. He communicated with me everyday and updated me on how the search was going. He double checked everything twice to make sure it would fit properly. One of the best customer experiences I’ve ever had. Definitely recommend this company!
Z58rL
GBPaid for my order nine days ago and still hasn't shipped. Paid for my order nine days ago. Still no tracking number. From their website. "Shipping Information & Order Status" "Will you provide tracking information?" "Tracking numbers are sent after your order has processed and shipped. Tracking numbers are not sent during order confirmation. Please check your spam folder if you are expecting a tracking number and haven't received it. Please allow 24-48 hours to receive a tracking number." 24-48 hours from when? It's like a be back in ten minutes sign on a locked up store. Won't be purchasing from this company again.