Scam company AVOID Scam company AVOID Order ref -CR6028 Company take payment for items that are not in stock , no communication, had to constantly chase via email as phone lines are fake and not answered . Only got my money back because I payed via PayPal and raised a claim against them . Please don’t use this Irish based firm , there are plenty of other companies who are are legitimate

Non Existent Returns Policy Absolutely terrible. Bought Qashqai racks which were delivered to wrong address and eventually turned up after Parcel Force chased the package down. I’d already bought another set from a different supplier and asked to return the racks which turned up late under their “no quibble” returns policy in unopened packaging and within 28 days of receipt. Zero responses to emails, no calls answered or returned and I ended up with a second set of bars that were now useless. Wouldn’t touch this lot again.

Don't trust delivery times! Don't trust delivery times! Non-existent customer service and 0 responsibility for huge delivery delays. Took me going through 3 different delivery company's to find where my order was. Thankfully I managed to go and collect it which made it worth while but I couldn't speak to any one. When I did try to call it went through to a different company's email address. A bit dodgy but I did get my order - through no help of Car Racks!

Absolutely exceptional service Absolutely exceptional service Bought a roof box -collected at 17:28 Anto stayed late to help attach it - didn’t fit because of the width of my roof bars Ryan came back to work to open up the other office, find and install a replacement Incredible service from excellent staff who went above and beyond

Can you give 0 stars Can you give 0 stars. This company is a disgrace and I recommend no one buys from them. I ordered roof bars which were supposed to arrive in 2-4 working day. 20 working days later they arrived which was 10 working days too late for my holiday. In the 20 day period I messaged to say it was now too late however I was advised that I had to accept and arrange a refund. I did and then I heard nothing in response to my request for a refund for 2 weeks. Today I have finally received a convoluted explanation regarding returns which states they need to be returned 30 days from date of purchase! Avoid this terrible company.