Very Unprofessional 14 hours ago NEW Was in the branch on Monday to look at some cars as we are needing a second car for work While there I was utterly embarrassed by what I was welcomed with Shouting and screaming one woman seemed to be shouting in the service & parts area . What was said was about the 2 members of staff having an affair and taking drugs, I’ll not repeat the rest as I was completely shocked . All I can say is I’m glad I hadn’t brought my child with me that day. Maybe your staff need more training on etiquette or even just better professionalism . Not what I’d expect of a top rated dealer to have no family morals Needless to say I left and will not be returning.

Had to book my car into the service… Had to book my car into the service department for new locking wheel nuts...I asked them if they had a matching set which would only have cost me £40. Told them.if they didnt have a matching set to replace them ..cost £48. Charged me £88. When I got home, it was exactly the same set which I could have and would have changed myself...ripped off for £48 / 30 minutes work..service manager was supposed to phone me but never....really poor. Wont have any future business

Very Unprofessional For a motor trade company they should have a drug policy in place. Unacceptable when member of staff (male service advisor Thomas) takes drugs yet able to still work and be responsible for moving cars etc. I know this for a fact I’ve witnessed this person off their face! He’s also stated their not the only member of staff that takes drugs. So very concerning that the company wouldn’t do anything about it considering I told one of the management that they ought to be drug testing his staff for the safety of other staff and the customers! Instead they trying to cover it up n get the reviews deleted!

I bought a Skoda Rapid in June 2016 and… I bought a Skoda Rapid in June 2016 and around 2 years later the paintwork on the bonnet became defective. I asked to have it repaired under warranty and the car was checked over at Pullman Skoda Durham. Electronic paint gauges we're used on the bonnet and I was advised it was previously repaired. There was no mention of this by West End Skoda before or after purchasing the car. The warranty claim was refused and upon further investigation I was advised that Skoda UK and West End Skoda do not check vehicles for any undisclosed repairs or accident damage. I was also advised it was my fault for not checking the car properly before buying it (using specialist body shop equipment). The used approved scheme is a waste of time and money, plus it leaves customers open to buying a car that has been crashed, repaired and not recorded as such.

No warranty on second hand car if it is going to be a taxi Went into west end Skoda Dunfermline and bought a Skoda superb after 1 day door handle came away and wouldn’t work so went back and Wes told by the manager I would have to book this in to get fixed I told him no want it done toss it was a taxi now and can’t be off the road as only car after about 30 mins arguing with him the mechanic came out and he new what was wrong took car away and fixed it with in 5 mins came back to me and the manager tried the door for it to happen again took it back round to garage and got it fixed properly. After almost 4 weeks the other door would not lock a tall so phoned spoke to the sales man sonnie who I bought the car from and he spoke to someone and they sent me an email saying I would have to book it in to see what was wrong with it and it would cost me £115 then the cost of repair on top of this so I phoned back and said that the car would still be under warranty and then was told there was no warranty as it is a taxi I was not told this at the time there would be no warranty with the car so i said I would go and seek advice and put it on there Facebook page that no taxis get a warranty from them and they don’t tell you this at the time and he replied back to me saying please yourself and do what you want I then asked him if would get a manager to phone me this was 2 weeks ago and still no one has got in touch I have asked about and the actuator in the door has broke and will cost me £300 to fix it please be careful when buying from here and make sure there is a warranty and any taxi company please consider buying else were