Customer service need improvement … My dress came fairly quickly with good quality fabric and the corset was sturdy however the website and customer service desperately needs improving, the customer service was appealing i tried four different ways of reaching out and all was seen but never replied to. My dress aswell came with tiny black blotches,barry noticeable to the human eye but it made it clear that i was not the first customer to own this dress despite paying full price.

Well after reading the previous reviews… Well after reading the previous reviews I’m so shocked. I was honestly so nervous after ordering the dress whether it would look like the pictures, fit right, etc and to my surprise the dress was delivered on time, was actually 98% like the picture advertised, maybe isn’t the best stitching but for the price I think I actually got a good deal. I ordered slightly bigger to be on the safe side so will gave to get some slight alterations but overall I’m actually very satisfied with my purchase and trust me I’m really not the easiest person to please...maybe with all the negativity, joy Betty are trying to provide a better service

Great quality dress Great quality dress! Very happy. I am definitely going to use them again.

Disgraceful customer service, incompetent and you won’t get your money back. Disgraceful customer service. Dress arrived completely different to the one ordered, looked absolutely dreadful on and off, bad quality and an entirely ridiculously different bodice. Really frumpy. Hard to achieve for a size 8 customer. Customer services wouldn’t have any of it despite giving them photos of the dress on website and the one I received. They said it was a different dress (doesn’t that prove my point?) No refund. I gave up. I now have an expensive rag I paid £110 for hanging in the wardrobe that just looks like a giant piece of flouncy ham when worn. I wouldn’t mind so much if I’d ordered a giant flouncy piece of ham but I ordered an elegant size 8 dress. Steer clear, they are incompetent dressmakers but master crooks.

Terrible company - keep your distance!! Terrible company. Sent wrong colour dress that doesn’t resemble picture. Refused refund and have never answered emails once we sent proof. Lost £125. Very disreputable and feel scammed.