I purchased three dresses and wanted to… I purchased three dresses and wanted to return two. I followed all instructions stated on the company’s return policy and guess what....no refund allowed!! There were 18 emails sent and I have been advised to keep the dresses. The fit is terrible, including the smell. Even during the photos requested and following all their requests, I am still not able to return. My dresses were standard sizes, even though they claim I had custom made! DO NOT PURCHASE FROM JOYBETTY!!

Disgraceful customer service, incompetent and you won’t get your money back. Disgraceful customer service. Dress arrived completely different to the one ordered, looked absolutely dreadful on and off, bad quality and an entirely ridiculously different bodice. Really frumpy. Hard to achieve for a size 8 customer. Customer services wouldn’t have any of it despite giving them photos of the dress on website and the one I received. They said it was a different dress (doesn’t that prove my point?) No refund. I gave up. I now have an expensive rag I paid £110 for hanging in the wardrobe that just looks like a giant piece of flouncy ham when worn. I wouldn’t mind so much if I’d ordered a giant flouncy piece of ham but I ordered an elegant size 8 dress. Steer clear, they are incompetent dressmakers but master crooks.

Terrible service once they have your… Terrible service once they have your money. They don't follow their own measurements, let alone any custom sized ones. Their dresses come too small and joybetty refuses to take responsibility. Buy at own risk.

I would give this company minus stars I would give this company minus stars. They are a complete rip off. I have purchased a damaged, poorly made prom dress for my daughterthst is nothing like advertised. I have tried contacting Joybetty on several occasions just to keep getting the same automated email reply from Vicky offering a 10% discount, I have never ever experienced such terrible customer service in my life. The dress looked like a cheap, faulty, oversized bit of tat even though I paid over £120 for it. DO NOT BUY FROM THIS COMPANY!! I have since passed all the info to my credit card company wiyh the photo and email evidence so hopefully they will have more luck getting my money back.

VERY POOR QUALITY In the process of trying to return 2 dresses today that are awful quality and starting to experience how bad this company really is. It's almost impossible to communicate with them now that I want to return items. The dresses were very poor quality and not at all worth the money paid. Don't use this company!