Had starting problem Had starting problem. John Gallo said a new alternator and plugs would fix it. IT DID NOT. Then he said battery,a new fuel pump and fuel filter would fix it. IT DID NOT. Charged a lot of money and still have the same problem. Mr. Tire is the WORST auto repair shop. Called customer service they never responded.

IMPRESSED Very impressed at the Shelby, NC location on April 22 2023. Andrea was very courteous, nice & professional. Even with only one shop employee working! She even put seat cover plastic & floor plastic in my truck. This is very rare now days & needs to be done more to respect & show customer courtesy. Treat others the way you want to be treated!!!! She even went over & beyond to apology for the delay due to staff shortage. This is the way auto service used to be & was expressed this time . I understand that Andrea is the manager at the Lincolnton, NC store filing in for the Shelby, NC manger that was out!! I will continue to use these two locations as long as this type of service is shown to customers. To prove that caring for the customer & customer satisfaction still is shown by some employees. These employees should be appreciated by the company!!

Unethical and preditory Good afternoon, I feel fully violated upon my daughter having a repair at your Newton, NC location and will NEVER go or recommend them ever. They are fully unethical and took advantage of her. She had to have her front stabilizer links replaced which they state were $139.88ea. The exact same part number sells for $37ea every where I look. The dealer charges only $43ea and Autozone only charges $32ea. They also charged her a $99 computer diag fee which was not even performed as the part replaced has no computer interface and on top of that charged her $350 labor for all of 30 minutes it took to install these parts. The entire service time was less than 2hrs out the door and included a wheel alignment. You all should be ashamed of yourselves. I am well aware of the cost of these repairs as I am an ASC tech of over 30yrs but can not do the work any longer due to a neck injury. I hope your company executives have very little sleep tonight after reading this email. $625 for this work is an abomination. Signed a very upset father

Great service Great service. Had an appointment for a tire rotation and alignment. Done in about an hour, no issues at all. Professional and friendly staff. Repeat customer and will continue to frequent Mr. Tire #731.

An absolute scam It's the age-old story of going in for an oil change and being upsold unnecessary, expensive repairs. I wouldn't be so mad about those repairs if they actually did them properly. But my car has more problems now than it did before I brought it. I now have to go spend more money on repairs (elsewhere), and I missed work for what was quoted as a one-hour job. Furthermore, the customer service is disappointing at best. Avoid this company if you value your time, money, and sanity.