This company dosent have a soul This company dosent have a soul. I bought two tires for ford Taurus, put the extended warranty/flat repair added. Got a nail in the sidewall had it towed and they tell me they can’t find the warranty let alone that I ever purchased anything at this shop. Don’t like it call corporate.

Had starting problem Had starting problem. John Gallo said a new alternator and plugs would fix it. IT DID NOT. Then he said battery,a new fuel pump and fuel filter would fix it. IT DID NOT. Charged a lot of money and still have the same problem. Mr. Tire is the WORST auto repair shop. Called customer service they never responded.

I took my Subaru in for a transmission… I took my Subaru in for a transmission flush. Totally the wrong place to go. As soon as I got it back I noticed I had a shuddering when I made a sharp turn. Took it back and they told me I was imagining things. Took it to a shop that specializes in Subarus and they advised my transmission may have been irreparably damaged by either the fluid they put in or something they did while changing the fluid. Had to have it flushed again and if problem doesn't go away I'm on the hook for a new transmission. No sympathy or help from Mr. Tire. I now have to look at legal options.

IMPRESSED Very impressed at the Shelby, NC location on April 22 2023. Andrea was very courteous, nice & professional. Even with only one shop employee working! She even put seat cover plastic & floor plastic in my truck. This is very rare now days & needs to be done more to respect & show customer courtesy. Treat others the way you want to be treated!!!! She even went over & beyond to apology for the delay due to staff shortage. This is the way auto service used to be & was expressed this time . I understand that Andrea is the manager at the Lincolnton, NC store filing in for the Shelby, NC manger that was out!! I will continue to use these two locations as long as this type of service is shown to customers. To prove that caring for the customer & customer satisfaction still is shown by some employees. These employees should be appreciated by the company!!

I have not gone to Mr Tire in two… I have not gone to Mr Tire in two years. Always upselling. Never keep appointments and not competitive on tires or services. This Last time I thought I would give them a try. I had a flat tire wanted to fix put in my schedule called them to see if I could come in earlier than time I scheduled. They not only said no but also told me they were to busy to fix a flat at my appointed time. Would never buy tires there again!