Matt Jansen
GBThis Company is Like Talking to a Brick Wall I had bought some wheels from this company and found out they did not fit my vehicle. This is when I first tried to receive a return address. This alone took over 5 days of emailing back and forth because this company does not have a person to answer the phone ever, and I mean ever. This phone will always ring until you have to leave a message. Then once I had received the return address, I shipped the wheels back to the address and waited two weeks. After two weeks, I noticed they hadn't returned my money yet. This is when I emailed/"called" them and explained that I hadn't received my money back yet. After 2 days I finally received an email that stated they still hadn't processed two of my wheels, yet I had given them two weeks to do this. After this, I then emailed/called daily so I could receive updates. After two more days, I then received an email that stated they were still working on this issue. Finally, after another week, they then sent me an email that stated they deducted 20% off my rims and never explained why they did this. I would never want anyone to go through what I had to go through to get this refund.
Joshua Hatton
GBI gave them three stars since they finally made things right. I ordered two wheels from them. One of them was bent. Getting them to respond when contacting them is difficult. They finally made it right and exchanged the bent wheel for a good one.
Rubeo
GBW203 C230K Got the correct wheels I needed! After searching around no one had the wheels I needed except finishline wheels! These reviews had me thinking I was going to get scammed! Great service and lightning fast response times!
Keith Boatler
GBAbsolute worst! I ordered a wheel for my Mercedes 2 months ago, received the incorrect wheel. It took a week for anyone to finally respond on a resolution. I finally received a return label, I returned the wheel promptly. Now 3 weeks later, I still don’t have a refund or the correct wheel. Magically, after a stern email, the refund was issued. Summary: don’t do business with this company, terrible customer service.
Paul Stokes
GBThis is an amendment to the below… This is an amendment to the below review as I can no longer update the review. Bobby has reached out to me and this situation has been resolved. My review was simply based on my experience with their customer service. I did not purchase anything from them, and have since sourced the wheels elsewhere, but I do recommend working with Bobby whom has been excellent with communication.