Initial quote then can't get a hold of anyone! I got the initial review but can't get a hold of anyone email or phone? I've emailed twice and called 3 times to the northern california line- It makes you nervous to book transportation for a wedding if you can never get a hold of anyone! It's like a ghost company. But somehow I keep getting auto emails to review the service! So here you go

Prompt Charters competitive on the surface but be attentive to details Prompt Charters provided generally reliable service and helped when they were not able to provide the promised mini-charter bus. The price originally quoted was very good, but then the final charges included an 18% gratuity and a 12% fuel charge which had not been disclosed prior to the contract being tendered. Since we were at a late date to our trip, we were a bit over a barrel. Also, the communication with them has been moderately frustrating because I have not been able to obtain a receipt for the final charges after several requests.

The company gave me a quote that was… The company gave me a quote that was within my price range and ended up charging almost double in hidden fees such as an absurd admin fee!

As a customer was a great experience As a customer was a great experience, form the email thru the experience driver we had .We had more them 20 guest transporting form the Hotel to teh venue and at did work as clock .. Thanks Again Tom for the kinds and hosnety .. I would recommend and used again if i need ..

Never got a contract I could sign as… Never got a contract I could sign as the contract never reflected the terms I required. When asked where you located there was no response. Price continue d to increase daily. Planned tour was ultimately cancelled