A Failure on all levels Nobody that I talked to had even a basic understanding of English. They confused very simple common names and basic directions. Their first invoice listed an acceptable price but their second was absurdly overpriced. The reason for the second bill was because, they do not understand basic English. Once the bill arrived, they included over $1,300.00 worth of surprise charges and faulty math. Me and my company will never use this company again.

Cannot get them to give me a quote whether it be by website inquiry or phone call. No one will follow up. I submitted a request for a quote via their website, created a username and everything as required. Never heard an update or follow up. A week later I called the office to inquire over the phone, the attendant said she would look into it and call me back. She never did. I'm trying to spend thousands of dollars here and they just don't seem to want money.

Can not get a straight answer out of… Can not get a straight answer out of them. Will not respond to emails. Finally gave up because no one would get back to me. Awful experience go any where else. Seriously. Anywhere.

Looking for 5 stars quality service-You just found it! As an organization, I have been working with Prompt Charters for 6 years and I don't have no complaints about their service. I don't encourage you to do it , but the manager was able to accommodate my last minute requests in a heartbeat or replying to my emails even on weekends. I am more than satisfied with their service, but also impressed! I would recommend you to contact them with no hesitation. John SHAJI is very professional and the BEST! ( Spanish )Esta compania es muy professional y cumple con sus responsabildades . Nunca me ha fallado. ( French)- Mon experience avec cette compagnie a ete tres satisfaisante. De ce fait je la recommande a quiconque voulant d'un service de qualite irreprochable!

Not responsive Tried to contact company to get a quote. They were not very responsive and when we finally Booked the bus they called to cancel. Very frustrating. Would not use again.