Ordered parts tracking number was fake… Ordered parts tracking number was fake parts never arrived and they refuse to refund my money

Very long to arrive and not 100% Although the part was claimed to be coming from my state, it apparently was shipped from one state over - not a big deal - except it took almost 2 weeks for the order to arrive! That said, the muffler system was packed appropriately and was in ok condition. My mechanic said there was an issue with one of the fittings.

Either ignorant or inept. I called on Tuesday morning to ask how long it would take to receive a 99 Honda CRV exhaust kit. I was told if I ordered before noon, it would ship out that same day, and I would get it Thursday, Friday at the latest. Because of this, I place my order instead of picking one up in town. I place my order, then I call back the order support and ensure that it is going to be sent out that Tuesday. I'm told 'yep! there is a note here that says to make sure it gets out today!' Come Thursday, I am asking for the tracking info, and they tell me they just shipped it out that morning, the day they initially said I'd receive it.

I briefly read the reviews for UPSW and… I briefly read the reviews for UPSW and thought they were ok. I did notice that one customer wasn't happy because of poor packaging. When I received my replacement exhaust system it was damaged with dents and gouges. It was pretty bad that the muffler I removed after 120,000 miles was in better shape then the new one from UPSW. Their excuse was "we pack them loosely and some damage is typical." Another line was "The damage is cosmetic and won't impact its function." They did offer to replace it, but I didn’t have a month to wait. I also wasn't confident the replacement would be in any better shape. I will not order from them again and recommend others find a different source for replacement exhaust parts. The company response to my review was correct. I did suggest a partial return to save us both shipping costs. After seeing some other reviews I figured it was best to just cut my losses and not order from them again. The low rating was based on my negative experience with poor customer service and email responses after receiving damaged parts. Please take a look at their reviews on Google. Much different then this rating. .

Volvo xc70 I ordered pipes for my Volvo, 2006 xc70, I got the pipes and muffler, but they were all dented and damaged. I need to fix my car so I’m going to keep them but I will never order from you or recommend this website to anyone else. Thanks