George Harris I Was Impressed! I was positively impressed on my first ever visit to EchoPark Charlotte. It was different because I first had to set an appointment. Everything went as planned since they did have me listed as an expected visitor. I met George Harris, who turned out to be a knowledgeable and attentive salesman. Upon my next day visit, I arrived back and found my selected vehicle was all ready for me to drive it off the lot. The deal negotiating stage was smoother and more non-combative than I had prepped myself to expect. When finished, we wrapped up a win-win situation.

Purchased a car 3 months ago Purchased a car 3 months ago. I told the salesperson I already had an approved rate with my credit union. She said they could match it with who they used which they did. She did not tell me they were going to pull my credit 4 times. Also, I told her I wanted nothing extra just the car. She added everything else she could permaplate, interior detailing, gap and extended warranty without telling me. They make you sign on an iPad which makes it very difficult to see what you're agreeing to. They then take your car and clean it. Which is actually adding the permallate and interior protectant without your knowledge. They print off documents and put them in an envelope. When I realized she had added everything costing $6,000 I requested all to be canceled. The told they protectant couldn't be canceled because it was applied. This is a scam! Now I'm having trouble getting anything refunded.

Upselling and can't get vehicle licensed. Horrible customer service My son bought a truck here. Thank goodness my husband was available to help him with the final paperwork. The finance guy had sold him on a "care package" that would've significantly increased his loan and took advantage of a young man buying his first vehicle. Now we are dealing with delay after delay while attempting to get the title so that we can register the vehicle. Echopark makes nothing but excuses. It has been over two months and still waiting. All we get is apologies but no action. Customer service after you sign the dotted line is atrocious.

Got a Lemon Where I’m from, it’s called a lemon. Things started going wrong less than 1 month after purchase. I needed new brakes/rotors etc, over $1100. It wasn’t that Echo lied about a good inspection prior selling it- it’s the run around, several more credit checks & no accountability when I sought an exchange. In under 5 months, 2 major repairs plus a 3rd (engine light on) to be done when I come up w/additional $1K to fix/ invoice attached. Before I had left last visit, customer “satisfaction” reps agreed- I was out of luck for buying a crappy car FROM THEM because they wouldn’t exchange a car w/no value. Echo’s final offer after I had purchased, made car payments + 2 repairs in under 5 months was to ask for + $5k down payment on a different car. Yes, they asked me for $5000 more dollares, That’s my experience w/ Echo.

Don't stay away from this place....RUN Don't stay away from this place....RUN. Checking on vehicle availability means nothing as you will be told it is available just to get you into their store. They confirmed 2x during the day with me that the car I was interested in was still available. After driving a hour to the dealership, guess what... Shoddy operation, typical bait and switch. Too many other options to purchase a vehicle from a more reputable dealer. If trust matters, then find another place to purchase your next vehicle.