Echo Park sold me a vehicle that needs a new transmission Echo Park sold me a vehicle that needs $10,000 worth of repairs (a new transmission) and did not disclose this to me. Somehow, it passed their inspection process, although the Honda dealership I took it to identified the issue very quickly. I have notified them of the issue but they are not responding adequately. They have scheduled a diagnostic appointment for several weeks out and have reassured me several times that they will "take care of it one way or another" and that they will do the "best they can" but have not provided me with any real information on exactly what they're going to do about this, even though I have asked them directly. A review of the issues filed against Echo Park on the BBB's website does not leave me feeling hopeful. I'm open to changing this review if they actually take responsibility for this but right now, I WOULD NOT RECOMMEND anyone buy a vehicle from them because of their lack of responsiveness post purchase.

Upselling and can't get vehicle licensed. Horrible customer service My son bought a truck here. Thank goodness my husband was available to help him with the final paperwork. The finance guy had sold him on a "care package" that would've significantly increased his loan and took advantage of a young man buying his first vehicle. Now we are dealing with delay after delay while attempting to get the title so that we can register the vehicle. Echopark makes nothing but excuses. It has been over two months and still waiting. All we get is apologies but no action. Customer service after you sign the dotted line is atrocious.

Tony Ruiz provided excellent customer… Tony Ruiz provided excellent customer service and communication. He answered all of my questions and listened to my concerns and had good responses to questions. I appreciate his attentiveness and help during the car buying process.

Be aware of the superfine print Be aware of the superfine print! We saw a deal listed as "Great" for the car we were interested in buying, and visited Echo Park to test drive/buy the car. It wasn't until we asked for the purchase order that we discovered an added fee for some "Paint Protection". NOT listed on the Autotrader ad - apparently is IS listed on Echo Park's website... if you scroll all the way to the bottom. They refused to remove the fee.

Great Service My daughter purchased a car at EchoPark and was very pleased with the experience. I went a week later and purchased a car. Shikar (Shaq) Hawramy, Experience Manager, was top notch, very helpful and knowledgeable. The best experience I’ve ever had purchasing a vehicle.