Pamela Collins
GBSexist, explotive, and deceptive They sell lemons!!!! I bought a jeep, PAID 26,000$, it broke down 4 days later. I purchased the car on June 25th, I've had the car for 4 days, it's now August 11th. They gave me no updates on my car-AT ALL. they expect me to drive 45 minutes EVERY WEEK to switch out loaners (which takes over an hour each time) WHEN ITS THEIR FAULT FOR SELLING ME A LEMON. Richard Lagano is the absolute worst manager I've ever dealt with. I wouldn't recommend hiring him to anyone, he takes advantage of women and he doesn't believe in customer service AT ALL.
Stephanie Corley
GBPurchased a car 3 months ago Purchased a car 3 months ago. I told the salesperson I already had an approved rate with my credit union. She said they could match it with who they used which they did. She did not tell me they were going to pull my credit 4 times. Also, I told her I wanted nothing extra just the car. She added everything else she could permaplate, interior detailing, gap and extended warranty without telling me. They make you sign on an iPad which makes it very difficult to see what you're agreeing to. They then take your car and clean it. Which is actually adding the permallate and interior protectant without your knowledge. They print off documents and put them in an envelope. When I realized she had added everything costing $6,000 I requested all to be canceled. The told they protectant couldn't be canceled because it was applied. This is a scam! Now I'm having trouble getting anything refunded.
Stephen Jensen
GBThey Lied about the add on products… They Lied about the add on products they sold to us on the car and we asked for a refund and they refused. The salesman was fired weeks later but the manager refused to give us a refund on false information given by the salesman.
Pauline Smith
GBEchopark Marietta, GA After shopping for cars online I saw competitor Echo park. I called for an appointment. I was skeptical, but first impressions mean a lot as my first car to test drive was lined up at the door by Dorian my sales person. He was professional and knowledgeable. I came back a week later and I then compared 3 vehicles all lined up. I made my decision to purchase. I will recommend Echopark.
Jesus Sierra
GBOur associate did not mention or point… Our associate did not mention or point out our windshield had been replaced. We tried to contact Echopark for ten days to try and set up a return with the same model. We were even willing to pay the difference in vehicle costs. We were finally able to contact Echopark and they suggested we trade in the vehicle. Trade in the vehicle we purchased from them a week ago because our safety fears are not important enough to make a customer for life.