Scott Beauchamp, President, Indianapolis Yellow Ca
GBContinued problems purchasing … Continued problems purchasing wheelchair vans from Freedom Motors, disappointing since I have bought over 20 vehicles from your company. Most recently you shipped a very obviously wrecked and poorly repaired van for our Pensacola branch without disclosing the damage. This is just the most recent poor experience, not sure what is happening on your end but there is a huge gap in communication between your various departments and this makes for a poor customer experience.
Moriah
GBNot terribly impressed Looking back, I wish I would have gone through a different company. The people were nice, and helpful when I asked, but... - they told me the car would take 2 months and it took nearly 5 - the car took so long, I had to re-apply for the loan... the second time around they wanted $2,000 additional down, and my interest rate was higher. -the car arrived with many scratches and nicks... it's a brand new car! -the cars interior was dirty upon arrival... running my fingers across the dash... black!!! - the car had no directions on how to use the locking system or tie down systems that were actually useful. It took me 3 hours to figure out the tie downs and I'm still unsure... I feel like they should provide a YouTube video link or something. -the guy who delivered it didn't check an ID or anything... the cars battery was dead when it got here!!! A lot more went wrong than right in my opinion.
John Leasure
GBThey make a good product but are price… They make a good product but are price gouging they people that need their products about 20 thousand over sticker they built the business on needs and now are greedy nothing for your trade in comparison for a new one very disappointed in them
Virginia Cohrs
GBBe very careful if you plan to purchase… Be very careful if you plan to purchase a vehicle Freedom Motors converted. We bought a new van from a Chicago dealer that was previously converted to make it handicap accessible This is a Kneevan with the rear manual ramp. While converting, they welded many plates very close to AC lines causing friction and wear over time. This was sloppy work resulting in a flawed product. It didn't happen overnight, but we've had issues with our rear air for years. I sent the photos documenting the damage and they are refusing to fix or pay to have this issue resolved. I am very sorry I bought a product they converted. Buyer beware!
Ben Peiffer
GBTried contacting was wanting to replace… Tried contacting was wanting to replace my existing handicapped van. Left emails called they said they would return call they never did. Ended up going to a different place.