Green Motion - The Lowest of the Low Please do yourself a favour and listen to the hundreds of negative reviews out there before you book anything with this company. Once I arrived at the pick up location they guy I was dealing with (who wouldn't give me his name!) told me that the standard insurance only covered the car and didn't cover any third-party liability, and I would be to pay an additional $70 p/day for the upgraded insurance. I politely declined and told him that I didn't want or need any additional insurance, but was told it wasn't optional. I again said that I didn't want it, and let him know I had read through the Ts & Cs earlier that morning, and it didn't say anywhere that they could demand higher insurance. The response to this was "fine, I will cancel your booking "*10 seconds of typing** done, now please leave the office". This is honestly one of the customer service experiences I have ever experienced. I don't know how these rude, unprofessional scammers are able to stay in business. And if my review isn't enough to keep you away just keep scrolling to read more!

We booked our car rental online thru… We booked our car rental online thru Priceline and when we arrived in Cancun we were told they didn't have any cars available at our 5pm reservation time and that they would deliver one to our hotel by 9pm. They never delivered a car nor did they call. We struggled to find transportation to our hotel and then they never did get us a car. We wasted 2 days of our vacation trying to find another car rental since it was high season. This is why we booked in advance with Priceline. Green Motion is NOT a company that is responsible nor reliable!!! Take my experience and DO NOT RENT WITH GREEN MOTION!

Wish I ran across this page before I… Wish I ran across this page before I rented my car for my son's birthday gift and Christmas present to Disney. Booked online and paid but had a horrible experience spent hours waiting for my car to be cleaned and ready for pick up after going back and forth with agents about additional charges ie $100 debit card charge and $50 Sun Pass charge. I was one of the lucky ones I guess after talking with many of the other frustrated customers who were also waiting for hours on Christmas Day with reservations but no cars. Lesson learned and paid for. DO NOT RENT WITH THIS COMPANY!

BEWARE...DO NOT USE THIS COMPANY I rented a car from Green Motion online, and purchased the insurance online as well. All was approved online, but when I arrived to pick up the car, they asked for my personal policy declaration document other wise I would have to purchase their insurance at $59 per day. I had the policy declartion I purchased with the rental, but apparently it had only $300 liability which was not adequate according to the cashier. I used my phone to access my personal ins.policy declaration document online and emailed it to the cashier. He then told my $75,000 liability was not enough, but since I was renting the car only for the day he would let it slide. Then he asked if I would like to purchase the Miami highway/tollway package. and when I declined, he informed me that Miami had more tollways than any other state and without this package there would be a hefty fine if they found I drove on any highway or tollway. I still declined and simply stayed off the highways. I did not see Miami as I had intended and felt very scammed, even though I didn't fall for their scams. While I was waiting, I heard another woman ask for a refund since she could not produce her policy declarations and could not afford and addtl $59 per day, and they told her she need to get her refund from the site where she purchased the rental. They offer no refunds on site.

Single worse rental experience of my life Horrible experience, shuttle was dirty, staff was plain and simple not serving people as they sat in front of a busy line of other frustrated people. There is no way I will be renting from you again This is all on top of last second refusing to allow any insurance other than their own even when they explicitly state they cover car rentals in the US causing the car rental to cost us more than the flight and hotel combined. It's not a question of amount, I showed 3 insurance policies that each say they cover $2M in liability EACH for a base mustang. Complete scam and I would've never rented in the first place if instead of burying it in fine print on a piece of paper at the rental location they had just said that as I was booking Edit: They're lying in the response. I reached out to them and the branch hasn't even bothered to answer me yet. As I said do not rent from here, you would be better off crawling everywhere Edit 2: They refuse to do anything about it. They know what they’re doing and it’s all clearly by design to aggressively overcharge anyone who wants to rent from here. They’re hiding behind the fact that any individual location can print whatever they would like on a piece of paper to limit anything they want and you’ll only find out after you book a non-cancellable booking. The car rental costed me nearly double what my flight and hotel combined cost me if anyone is wondering just how badly they’ll scam you