Green Motion - The Lowest of the Low Please do yourself a favour and listen to the hundreds of negative reviews out there before you book anything with this company. Once I arrived at the pick up location they guy I was dealing with (who wouldn't give me his name!) told me that the standard insurance only covered the car and didn't cover any third-party liability, and I would be to pay an additional $70 p/day for the upgraded insurance. I politely declined and told him that I didn't want or need any additional insurance, but was told it wasn't optional. I again said that I didn't want it, and let him know I had read through the Ts & Cs earlier that morning, and it didn't say anywhere that they could demand higher insurance. The response to this was "fine, I will cancel your booking "*10 seconds of typing** done, now please leave the office". This is honestly one of the customer service experiences I have ever experienced. I don't know how these rude, unprofessional scammers are able to stay in business. And if my review isn't enough to keep you away just keep scrolling to read more!

Terrible customer service Terrible customer service. Would not return calls after multiple messages were left. Hidden fees from what was originally quoted. Would not work with customer to resolve issues/complaints. Cars are not good quality. Edit: Thanks for the automated reply green motion on a public forum. But I’ve tried multiple attempts to contact you with no success. Your customer service, cars, the whole company is truly awful…a scam. I hope your representatives sleep well at night knowing their pockets are lined from all the hidden fees/charges that are handed to the customer.

BEWARE...DO NOT USE THIS COMPANY I rented a car from Green Motion online, and purchased the insurance online as well. All was approved online, but when I arrived to pick up the car, they asked for my personal policy declaration document other wise I would have to purchase their insurance at $59 per day. I had the policy declartion I purchased with the rental, but apparently it had only $300 liability which was not adequate according to the cashier. I used my phone to access my personal ins.policy declaration document online and emailed it to the cashier. He then told my $75,000 liability was not enough, but since I was renting the car only for the day he would let it slide. Then he asked if I would like to purchase the Miami highway/tollway package. and when I declined, he informed me that Miami had more tollways than any other state and without this package there would be a hefty fine if they found I drove on any highway or tollway. I still declined and simply stayed off the highways. I did not see Miami as I had intended and felt very scammed, even though I didn't fall for their scams. While I was waiting, I heard another woman ask for a refund since she could not produce her policy declarations and could not afford and addtl $59 per day, and they told her she need to get her refund from the site where she purchased the rental. They offer no refunds on site.

FeelLike we were scammed. The staff was courteous, the car was excellent. Very dissatisfied when we arrived to p/u car , the insurance we purchased from Greenmotion thri Expedia was not acceptable to Greenmotion. We were told it was an additional $95 a day added to a the insurance we already paid for. Or we could not get the car. That SUX! Your company is at fault for deceiving people in there represention. Anyone reading this review, need to be aware before your standing there with no other ave but to pay the extortion money. If Grren Motion doesn’t like My review, change your policies or at least inform the people whom You are renting to.

We booked our car rental online thru… We booked our car rental online thru Priceline and when we arrived in Cancun we were told they didn't have any cars available at our 5pm reservation time and that they would deliver one to our hotel by 9pm. They never delivered a car nor did they call. We struggled to find transportation to our hotel and then they never did get us a car. We wasted 2 days of our vacation trying to find another car rental since it was high season. This is why we booked in advance with Priceline. Green Motion is NOT a company that is responsible nor reliable!!! Take my experience and DO NOT RENT WITH GREEN MOTION!