Paid for but we never received our bikes! We never received our bikes depsite paying in full. We never were able to talk to anyone, every phone call went directly to voicemail and was never returned. No emails were ever responded to. We had to contact our credit card company to have the charges reversed which took months, over $7000 worth of charges. Never do business with Sondors. I found that I wasn't alone in this problem. Many other people had the same problem.

Highly recommended electric bike company The process from email marketing to website link and ordering was seamless. Account creation imported my personal info from the other sondors metacycle website. My card was already on file and ordering took only about a minute. Fastest order I ever placed and I got two refurbished electric bikes for less than the price of one new bike.

Excellent value Excellent value and love the fact it folds. The only improvements would beefing up the brakes and adding thicker tires. I love the size and shape of the tires, however they are paper thin between the knobbys and I have picked-up several thorns which punctured the innertubes. After 1000 miles, Have to say I love the bike!

Warranty Parts You provided replacement parts under warranty easily and quickly... I respect a company that backs its product without having to going thru a hostage negotiation process.

My Sondors Madmod electric bike arrived… My Sondors Madmod electric bike arrived with a defective battery charger. Charger never functioned at all. I contacted Sondors and they said it was a battery issue and they sent me a replacement battery. Well when that battery died the battery charger still doesn’t work! I told Sondors from the start that it was a charger issue but they refused my advice. So, now I have a $3,000.00 dollar coat rack in the garage. I have been searching online for a replacement battery charger without any luck. The bike itself is awesome and I really like it but the company is non responsive.