First bike was returned DOA no power First bike was returned DOA no power, second bike no air in one fork leg resulting in a 7/8” miss alignment in fork length. Also dead headlight. Third bike has been great except 6 goat head punctures on first ride. I will give five stars on service, excellent response on problems!

I’m generally happy with my ReCycled… I’m generally happy with my ReCycled Smart Step. It only came with one key and none of the other accessories that come with a new one but still a good bike for the price. Instructions are an area that could use massive improvement. I didn’t get any and had to contact Sondors to figure out how to use the power switch. The switch isn’t intuitive and any time someone borrows the bike, I have to explain it to them. I ride it on the C&O Canal which it is perfect for. Very comfortable to ride for longer days on the tow path.

Perfect customer service Ever since I purchased my Fold X over two years ago, I’ve had nothing but wonderful service from Sondors. When I do need replacement parts, they come extremely fast. And if I need any advice, your customer service is above reproach. It’s been a joy dealing with you all, and I can’t wait for many more years of the same wonderful service.

Excellent value Excellent value and love the fact it folds. The only improvements would beefing up the brakes and adding thicker tires. I love the size and shape of the tires, however they are paper thin between the knobbys and I have picked-up several thorns which punctured the innertubes. After 1000 miles, Have to say I love the bike!

Scam of a company Scam of a company. They sold a product that they never created. Also forged fake shipment documents an claimed they actually shipped a bike that was never created. Scam company stay far away