Warranty Parts You provided replacement parts under warranty easily and quickly... I respect a company that backs its product without having to going thru a hostage negotiation process.

First bike was returned DOA no power First bike was returned DOA no power, second bike no air in one fork leg resulting in a 7/8” miss alignment in fork length. Also dead headlight. Third bike has been great except 6 goat head punctures on first ride. I will give five stars on service, excellent response on problems!

Quality bike with quality service Bike came with a leaking tube. Sondors replaced it. Riding posture is upright and comfortable. It has both boost and throttle, which is essential for us. We have enjoyed this bike and would like to get a second one, because of the design, quality, and service.

ABSOLUTE WORST COPAMY TO DEAL WITH ABSOLUTE WORST COPAMY TO DEAL WITH. DO NOT UNDER ANY CIRCUMSTANCE BUY ONE OF THESE BIKES!!!!

Perfect customer service Ever since I purchased my Fold X over two years ago, I’ve had nothing but wonderful service from Sondors. When I do need replacement parts, they come extremely fast. And if I need any advice, your customer service is above reproach. It’s been a joy dealing with you all, and I can’t wait for many more years of the same wonderful service.