I was looking for something specific… I was looking for something specific and I talked to Alvin seville and he told me what I was looking for y'all didn't have at the moment I gave him my email and asked him to email me if y'all are to get what I'm looking for in and he said they could do that. Thank you Alvin

Excellent customer support Had an issue with a 2 cycle engine kit. Contacted customer support and they told me they would help me out. They told me what info they needed to resolve the issue. The next day i was happy to see that they were sending me replacement parts to fix my problem with helpful info to make sure there is no further issues. Can't really expect any better than that. They stand behind what they sell. I appreciate that. Thank you Bike Berry.

Ordered a whole bike kit for the hubby… Ordered a whole bike kit for the hubby for his birthday. Your customer Service representatives Summer and Earl were very helpful. Summer went out of her way to keep in contact with me for a couple of months now and even went out of her way to get me a discount that was above and beyond. Earl calmed all my confusion when i seen an email saying the bike shipped but then was cancelled with Fedex.

I was missing a small part in a multiple parts order, which is fine. Things happen and it was taken care of very quickly. I had a small issue with my order and opened up the 'Live Chat' window and was patched through with a gentleman named, Alvin. He was courteous, knowledgably, and very professional. He made solving my Issue very quick, simple, and painless; just the way I like it. Nobody's always going to be perfect. we're only human, but the customer service at 'BikeBerry' is top notch. especially with people like Alvin on the payroll.

I call him "5-star Freddie"! I continually have shipping problems caused by the USPS on my end. Freddie was amazing unraveling the federal bureaucracy caused by the post office in our small rural town. Great job Freddie!