First order experience I have ordered some parts and after the order was placed I have decided to add another part to the order. I have reached the Customer support and Earl has responded promptly to my request and helped me to update the order. I am very pleased with how smoothly everything went.

I dealt with Earl early PST today… I dealt with Earl early PST today trying to order parts for our two bikes which I previously ordered friction motor kits for both. Earl was very patient with me as my order allowed for free shipping but my problem stemmed from the discount applied brought my order below the minimum $99. He had to explain the discount goes by the price before the discount is applied. Give Earl a raise, at least to the second floor! Thanks you guys, my motor kits get delivered today, looking forward to using them both as we’re retired, I’m 70 and need the help peddling! 🙂

I like bike Berrey I like bike Berrey, When I contact support I get a response quickly and from an actual person no automated can't email hears a link junk. Actual person and quick reply to emails is great!

Excellent customer support Had an issue with a 2 cycle engine kit. Contacted customer support and they told me they would help me out. They told me what info they needed to resolve the issue. The next day i was happy to see that they were sending me replacement parts to fix my problem with helpful info to make sure there is no further issues. Can't really expect any better than that. They stand behind what they sell. I appreciate that. Thank you Bike Berry.

Alvin Seville was just great! Alvin Seville was just great! He answered all my questions promptly and assisted me in knowing what I need and even the things I don't need being an unnecessary expense. I truly appreciate it!