I have the Brawn and I absolutely love… I have the Brawn and I absolutely love it! I have put over 700km on the bike and there are no issues. One of the main reasons I went with the Brawn over other E-bikes is the dropper seat post. This is an absolute game changer which most e-bikes do not have sadly. Being able to change seat height on the go is a crucial feature. Riding at your normal height and then dropping it right down to comfortably sit at stop lights, or going down hill off road. This is so important and makes a massive difference in the riding experience. HeyBike made such a good decision to include this!

My Brawn arrived zoom! My Brawn arrived. So excited now because I turned it on and Zooom! Stupid piece of sh!t gives me Err 30 no comm Rx. Hell yeah! It is broken! So fun spending the next 2 months with "customer support". 2 controllers, 2 displays later NOTHING! I BASICALLY REBULIT THE BIKE TWICE. Returned it at their expense via Amazon. NEVER NEVER NEVER NEVER NEVER EVER BUY HEYBIKE!!! No Quality Control

I just wanted to give a shoutout to… I just wanted to give a shoutout to this eBike company because I'm absolutely loving my eBike from them! It's made my outdoor rides a whole lot more fun and effortless, especially when tackling those uphill routes. The battery life is pretty impressive too, and it's got a super comfy ride. Overall, it's been a great addition to my adventures! 🚴‍♂️

Customer service is excellent Customer service is excellent. I had an issue with assembly of one of my two bikes and both Lyn and Ruby were super helpful!!! They are a pleasure to work with. The bike itself is really good looking, sturdy and easy to assemble. I have not put it through it's paces yet, but am confident it will live up to Consumer Report's top rating of the ebikes they tested (which is why I bought it).

Todd in customer service is awesome he is the best at customer service A company is only as good if it has good products ,customers service heybike is extremely well built, Todd in customer service is awesome he knows how important customers service is. I highly recommend heybike. Top notch company