Customer Service The customer service was excellent. I purchased a bike from Heybike, but battery didn’t work and I also needed a replacement for the reversible seat post. I emailed Heybike customer service and after a week I got the new battery. I am very happy with the service they provided. Thank you so much to Eddy and everyone else at Heybike who helped me out!!

My Brawn arrived zoom! My Brawn arrived. So excited now because I turned it on and Zooom! Stupid piece of sh!t gives me Err 30 no comm Rx. Hell yeah! It is broken! So fun spending the next 2 months with "customer support". 2 controllers, 2 displays later NOTHING! I BASICALLY REBULIT THE BIKE TWICE. Returned it at their expense via Amazon. NEVER NEVER NEVER NEVER NEVER EVER BUY HEYBIKE!!! No Quality Control

Solid Bike. Recommend Solid, versatile bike. Great reviews (written and Youtube). Delivery had some hiccups but customer service was exceptional (Ruby). I use the bike as a commuter and it handles great. Is great for tall people. Folds away neatly though it is heavy at 70lbs. Extremely intuitive, practical and user friendly. Handles steep hills well with light pedal assist (not breaking a sweat) or without at low speed.

Ruby is the reason for five stars Ruby is the reason for five stars! I purchased 2 Ranger S bikes from a dealer near me. I soon after had a battery problem. The dealer gave great lip service for 3 months with no results. I finally went to Heybike online service site. Ruby asked some questions and asked for video of the problem. Ruby answered the emails in a very timely manor. Got my battery and learned a lesson My dealer (west coast kayaks) sucks! Ruby at Heybike support is awesome!

Customer service was great Customer service was great. Bike was shipped with the wrong seat post. Was not a big deal but they are shipping me the correct seat post. Customer service via email was up there with top tier e-bike companies. Replying was fast and the solution was immediate. I’m glad I checked out HeyBike. Thank you.