Solid Bike. Recommend Solid, versatile bike. Great reviews (written and Youtube). Delivery had some hiccups but customer service was exceptional (Ruby). I use the bike as a commuter and it handles great. Is great for tall people. Folds away neatly though it is heavy at 70lbs. Extremely intuitive, practical and user friendly. Handles steep hills well with light pedal assist (not breaking a sweat) or without at low speed.

Not very happy with this company the… Not very happy with this company the expensive battery on my Heybike Mars went bad at 1.9 years. I left a review on their site and it said pending approval but they do not ever post my truthful review so the reviews on their site are not accurate. Anyway, I called in before two years and they had a customer service rep that told me the battery was probably bad from what I was telling them, but did not offer any type of a new battery or a prorated battery amount because he said it only had a one year warranty, but all of the print that I was finding shows that the battery has a two-year warranty when I called back the girls said yes it’s out of warranty by a month or two at this point it was two years and two months old and she said that it only had a two year warranty, which is actually what I was reading everywhere and then once I told her that I had actually made a claim at 1.9 years old she changed it to. Oh maybe I made a mistake. Maybe it only has a one-year warranty and it really made me upset and I hate that you buy $1000 bicycle and they will not stand behind the battery during the warranty. Anyway, I got the runaround and I’m not very happy with them at all. Maybe this review will stick but I’m not paying $310 for a new battery when it did not even last two years with perfect maintenance in a climate controlled garage . So this is the truth that hopefully this will stick because it’s not a review on their site. No use to leave a bad review on their site because it will never get posted. They do not let the real Reviews stick.

Customer service was great Customer service was great. Bike was shipped with the wrong seat post. Was not a big deal but they are shipping me the correct seat post. Customer service via email was up there with top tier e-bike companies. Replying was fast and the solution was immediate. I’m glad I checked out HeyBike. Thank you.

I’m very happy with the product and the… I’m very happy with the product and the customer support team. They have been very responsive to my minor issues caused by the shipping company. I highly recommend purchasing one their e-bikes. We got the Explorer and Horizon and have put about a hundred miles on them on Holden Beach, NC. What a great way to look for seashells. My wife found a two inch Black Shark tooth today!

If I could give no stars I would If I could give no stars I would. Things may be different in the States but here in uk customer service is dreadful ! We bought 2 e bikes from them 1 is unusable! Awaiting collection & replacement . No phone call or email re day /time . They know we need replacement by 15th for our holiday but do not answer emails or messages the phone goes straight to answerphone & they do not return calls . The next step will be trading standards . To say we are annoyed is an understatement