Quick response to my issue… Received broken throttle replacement within a week. Ruby kept me up to date. Great service and much appreciated!

Customer service is excellent Customer service is excellent. I had an issue with assembly of one of my two bikes and both Lyn and Ruby were super helpful!!! They are a pleasure to work with. The bike itself is really good looking, sturdy and easy to assemble. I have not put it through it's paces yet, but am confident it will live up to Consumer Report's top rating of the ebikes they tested (which is why I bought it).

HEYBIKE'S customer service The rumors of bad customer service for all e-bikes companys might be true for most. But I have found HEYBIKE to be excellent. Clear, helpful, and understanding. They take the time to go through the whole process, making sure even a newbie like me gets the information I need

I was so excited when I opened the… I was so excited when I opened the box—the bike looked beautiful. It was a numbered limited edition, so I could immediately tell from the number it was a return from someone else. There was a large scrape on the frame and missing parts, leaving the bike unridable. The parts are proprietary and cannot be bought anywhere but HeyBike. Although they have the same bike in stock locally, they told me the part would have to be shipped from China. Unfortunately after 8 weeks of calling/emailing they still hadn’t even shipped the part. I placed a BBB complaint and it was ignored. The only way I got them to actually send the part was to dispute the charge on my card. I have a tracking number now but I’m not getting my hopes up. The customer service is horrible and I will never buy a bike online ever again. They also told me they would give me a $20 refund for the huge scrape but they did not. Then they had the gall to ask me to review here, ignoring the fact that I can’t even ride the bike.

Thank you to customer service Thank you to customer service, and especially Lyn. For listening to my problem and then sending a video explaining how to fix my problem. I guess I’m not the only one who loses his keys. I have two cityscape bikes, my Mars, in Eugene, Oregon with family, and my Ranger here at home in Santa Monica. That is my favorite bike. I have had perfect experiences every time with Heybike.