Polygon bike is nice but Bikes Online… Polygon bike is nice but Bikes Online client service is pretty terrible. Had some issues, the number listed as a client help phone number seemingly goes to a fax and responses to emails read like canned responses and offer no real, personal help. I like the bike but I will never again do business with Bikes Online, it's just not worth it.

Great bike Great bike, excellent bang for the buck. Great service also. Have already recommended the bike to others and going to buy my wife one also.

Excellent Online retailer focused on quality, value, and service Bikes online is a great online retailer helping people get into the sport of cycling or continue to improve their experience while lowering the bar to enter the sport. The quality of products they provide for the price is unmatched in the market and they continually work to expand their partnerships and offerings to valued customers. I am very thankful for them that they are not profit hungry and focus on quality, price, and customer service which is also very good and responsive.

The Hellios problem, the Bike Online problematic customer service First time I gave 4 stars, now I am going to change it for 1 star. After 200km my Helios A 8X began been knocking from headset. I did tied all the screws and the problem been hasn't solved. Tried to contact Bikes Online and no answer..every answer is robotic (phone,mail,chat) So my experience with them is really bad almost horrible...

High quality bikes for cheap Really excellent company for bikes. I had never heard of the Polygon brand before and was looking for a budget mountain bike to get into riding with. I'm an experience road and gravel rider so I knew the specifics of what I wanted. I spent months looking for the right bike and the bikes here are so incredibly nice for the price it's almost hard to believe. I've taken my D7 out twice so far and been incredibly impressed with the quality for the cost. Don't be surprised if there's a few cheap parts on the bike, the core components are solid and most of the cheap components are the first ones I'd upgrade on any bike.