Excellent Online retailer focused on quality, value, and service Bikes online is a great online retailer helping people get into the sport of cycling or continue to improve their experience while lowering the bar to enter the sport. The quality of products they provide for the price is unmatched in the market and they continually work to expand their partnerships and offerings to valued customers. I am very thankful for them that they are not profit hungry and focus on quality, price, and customer service which is also very good and responsive.

Polygon bike is nice but Bikes Online… Polygon bike is nice but Bikes Online client service is pretty terrible. Had some issues, the number listed as a client help phone number seemingly goes to a fax and responses to emails read like canned responses and offer no real, personal help. I like the bike but I will never again do business with Bikes Online, it's just not worth it.

Great bikes Great bikes, at unbeatable prices and awesome customer service. I’ve bought 5 bikes in the past few months and any costumer service or warranty issues were resolved in a professional and prompt manor.

anyone looking to upgrade their current… anyone looking to upgrade their current rig, and perhaps even first starting out should consider Bikesonline, and the marin line. with the exception a hangup with fedex- they are brutal- everthing from selection to payment and shipping, to my first ride was seamless. the packing system protected the bell incredibly well! full 5/5 reccomendation!!!

Customer service is poor Buying the bike was fine, trying to get warranty issue resolved was not. Blamed me for how they put the bike together. I won't buy from them again. I won't discourage others but will caution them.