Great experience, great bike Everything went as hoped. Good company experience, ordering was easy and the process was simple and clear. The bike arrived a day early. And the bike itself? That's a different review, but suffice it to say that I am very pleased. It's better than I had anticipated. I am referring friends to BikesOnline.

Customer service is poor Buying the bike was fine, trying to get warranty issue resolved was not. Blamed me for how they put the bike together. I won't buy from them again. I won't discourage others but will caution them.

T7E - Trail eBike Warranty Service Issue with BikesOnline.com I bought my Polygon Siskiu T7E - Trail eBike from BikesOnline.com in October 2023. I recently noticed a mineral oil leak on the bike a week or so ago. I ride the bike as you would expect someone to ride a mountain bike; nothing out of the ordinary. I reached out to BikesOnline.com about the issue and the rear suspension was identified as the issue. Instead of agreeing to send me a replacement rear suspension (that I would do them the courtesy of installing myself instead of asking them to pay for the service costs of a bike shop), they want me to disassemble the rear suspension myself, ship the suspension and wait for an undetermined amount of time before the manufacturer gives me a decision about the way forward. So, issue #1, my rear suspension is leaking after only six months. This isn't the first quality issue I've had with bikesonline.com, either. Issue #2, the "warranty" process is ridiculously time consuming for customers like me. Instead of shipping a replacement suspension to me, and me shipping back the one I currently have, they want me to take an unnecessary amount of time and effort to resolve an issue under warranty. I've bought three bikes from them in the past two years and my wife just bought a trail e-bike from them (before we knew about the leak issue), but apparently my agreeable way forward and my business isn't good enough. So, dear buyers, caveat emptor. I won't be doing business with them again.

Awesome bike and great service Awesome bike and great service. Has a problem during the purchase, but was resolved quickly and efficiently through phone calls and emails.

My experience with bikes online was… My experience with bikes online was amazing. I added the bike to the cart, filled everything out. All I had to do was hit purchase, but I left it on that page for over 5 hrs. Got an email they were holding it for me. I got a call from Juan to see if I was having issues with anything or second thoughts. I then explained to him, that I have a wife and you don't hit that purchase button till she says yes. Finally I had permission, this company was so great to work with, answered any questions I had, and they watched the shipping until it arrived at my door step. They contacted me multiple times when the package was delayed a day. Even contacted FedEx. The people were wonderful, and I couldn't be more happy. Thank you and I am grateful for my experience. You all were wonderful