Leon
GBCustomer service is responsive and understands my issues. Very high quality bikes and accessories that are priced much better than you will find at brick and mortar stores. Outstanding and accessible customer service dept. If you are looking for a strong performing mountain bike at a great price, stop shopping around and order your next bike @ Bikesonline.com
Eph-
GBCustomer service is poor Buying the bike was fine, trying to get warranty issue resolved was not. Blamed me for how they put the bike together. I won't buy from them again. I won't discourage others but will caution them.
Marc
GBGreat experience, great bike Everything went as hoped. Good company experience, ordering was easy and the process was simple and clear. The bike arrived a day early. And the bike itself? That's a different review, but suffice it to say that I am very pleased. It's better than I had anticipated. I am referring friends to BikesOnline.
Joseph Combs
GBThree bikes and counting Found bikes online and polygon bicycles early 2020 when Covid was driving used bicycle prices through the roof. A d7 for my son was the first purchase which has taken an absolute beating without any issues beyond normal wear items; tires, drive train... He races motocross and has also qualified for amateur nationals in multiple classes racing super moto. He’s not gentle on his equipment. Late last year I purchased an n8e for myself and just recently an n7. My experiences with bikes online have been nothing short of great. I recommend them to anyone who may be looking for a new mtb.
Robert LaRock
GBNo service, they avoid customers I attempted to purchase a helm in a certain color (matte black camo). When I received an email with another color (grey) on it I attempted to contact them to correct the issue. I left my phone number through their fake customer service phone number bot and instead of them calling me, they emailed me which I was on a trip not checking my email. Then they just closed out the ticket as resolved without ever calling me. I attempted to call multi times and they have never returned the call.