Scam/company steals money Did not recieve everything with bike, notified the company, they said they would send missing parts, and never sent them. And are now refusing to return the brand new bike, and told me only way they will accept return is in original box and they would deduct about 1000$ in order to return the 1300$ item. when I asked for a prepaid return label and said they could take the shipping amount out of my refund, but a since when is shipping over a thousand dollars? See picture of email. They don’t honor their product, my advice? buy somewhere else! Save yourself the hassle.

I would give ZERO stars if I could I would give ZERO stars if I could. This company is a SCAM! Received the C100 with brakes dangling. Contacted Eahora… mind-numbing responses that made no sense. I was so frustrated I just went and got them attached. It was well within the warranty period but they wouldn’t pay the receipt because it needed to be done at their center, 6 hours away!!! Who can drive 6 hours for a simple brake attachment? (Both tires blew within a few months, not covered - that’s not a big deal but still.) Next, my battery lock won’t work, and I’m stranded. I looked into it and found a big crack on the inside! The battery could’ve easily fallen out while I was riding! Again, within the warranty period, but, nope! Won’t cover it!!! I was so mad!! How is a crack on the inside of a battery casing MY fault?? When I finally got past my resentment and bought another one to install, I saw how cheap the part was and realized that’s how they make their money. These parts are meant to break, and you can’t get them anywhere else. Oh!! And this is what they told me… it’s your fault for taking the battery out! What?? They literally market the bike as being so convenient you can take the battery in and out! WHY I trusted them one more time, that’s on me. A simple bike rack - easy right? Well, the perfect photos don’t quite match with the 50 parts shoved in a box and thrown at my door 3 weeks late with NO instructions!!! How do you throw a ton of tiny parts at someone and don’t give them instructions?? There’s not even online instructions, just a video, no words - cause, why would you need words!!?? - it’s just music and a guy putting together all these tiny parts and literally blocking the assembly areas with his hand. Write to Eahora, demanding my money back. They act like they can’t read the words, “I want a refund”. After two weeks fighting with them, I went and opened an investigation in PayPal. The second I mentioned it, they suddenly offered to refund me. I HATE this company!!! Any decent cyclist wouldn’t be caught dead on one of these bikes. The bikes are cheap, the parts are cheap and Eahora could care less if you live or die, they won’t refund you. NEVER again!!! Getting a real bike from a reputable company next time!

Our Eahora x7 plus bikes performed… Our Eahora x7 plus bikes performed GREAT as we took them to MEXICO and did the 52 mile ROSARITO to ENSENADA organized bike ride. With a lot of up hills, we pedalled at the start down the coast without the batteries turned on to save in case they ran low but to our surprise and Overwhelmed ENJOYMENT ! We did not need to as they flew down the course and up the steep " EL TIGRE" mountains with plenty of battery life left. Me my wife and brother will do it again this year with the confidence on our X7 plus bikes knowing they are proven and awesome! Thanks for building the fun into bikes after age 60 again.

As a buyer of seven(7) Azarias low step… As a buyer of seven(7) Azarias low step ebikes for me, my wife, my three sons and two daughter-in-laws, I have a few suggestions: 1. UNLOCK the display parameter options like tire size, (odometer does not exactly match gps on Samsung Health or Strava apps), PAS Sensitivity, PAS Strength, etc. 2. Color display 3. Reposition battery seat post connection from the bottom to under/behind the the seat for easier access/connection. 4. Up the charging amps to decrease charge time - hard to implement, but it would be nice :) Overall we LOVE our ebikes. Keep up the good work! I would like a saddlebag if I win :) FYI: I have run many watt hr./mile tests and here's my data (I am 5'10", 175lbs): PAS 1 range with moderate pedaling on flat surface - 80 to 90 miles (10 watts/mile) PAS 2 range with moderate pedaling on flat surface - 60 to 70 miles (13 watts/mile) PAS 3 range with moderate pedaling on flat surface - 50 to 60 miles (15 watts/mile) AWESOME!

You live in Australia I ordered an E bike via their customer support as I couldn't get it delivered to NZ via their website. Right from the outset I told them I lived in NZ. They sent me an invoice which had my address on it and was subsequently paid. Highly excited in anticipation of getting a fabulous scooter I was soon knocked down to earth when I received an email saying they couldn't deliver to NZ. They didn't check a map and didn't realise I lived in Australia 'their words'. I was very disappointed knowing I wasn't getting a new scooter but was livid being told I lived in Australia!