Pay more for anti-theft protection after already paying for the lock Be aware. You will need to pay upwards of £10 for "registering" for anti-theft protection (on an annual basis). I thought the whole point of a kryptonite lock was that part of the reason you bought it was the anti-theft protection!? Therefore buying the lock DOES NOT protect you for reimbursement if your bike is stolen. In effect this is back door insurance without calling it that.

No reply from Customer Service after bike theft My 2 bikes were stolen back in August and I did all that was required to report the theft to Kryptonite. However I was never contacted within the 5-7 days as mentioned in the confirmation email. After 30 days, if the bikes were not found therefore I should be eligible for reimbursement but still no new from Kryptonite. I subscribed for the 5 years ATPO but it seems I should not have invested in that unfortunately. [EDIT] It took close to 6 months to get the reimbursement but it came and I can now look into getting 2 new bikes. So it was very long to get an answer but it eventually came. Thank you Kryptonite.

Replacement key problems On 10 June I requested a replacement key for a lock (ref #421312) via the website. It took over a month - 20 July - to receive a response, saying that the order will be placed. Still not (Oct 15th) received confirm of despatch or the keys! Are others experiencing such delays? Very slow! I sent a further ticket on the website to chase, but no response. Hoping this review prompts somebody to send a key as I subsequently lost my second original key and can no longer use my bike.

I requested a replacement key on 10th… I requested a replacement key on 10th September, ref #433615, and was told I would have to wait 2-3 months. It's been over 3 months now and no response. I have been unable to use my bike this entire time and have spent a lot of money on alternative transport. Shocked at the length of time this is taking and very frustrated with a complete lack of communication from this company. Judging by the other reviews this is a common experience.

I filed a claim 2 months ago via… I filed a claim 2 months ago via anti-theft program. I have been following up with them, not even one single response has been received yet. Is this a scam as it was not exactly what I was expecting for what was advertised. Claim Number: 109591 but this a long shot i doubt it will get looked into