Terrible customer service I submitted a claim on 19th November & still haven’t had a response. I have followed up a number of times with the online form & through social media - zero response. The insurance offer is a scam - avoid it!

Filed a claim with ATPO in December - still no response My wife had her bike stolen in December 2023. We reported it to the police immediately and filed the ATPO claim with Kryptonite, providing all the details & photos that they asked for. 3 months later, 2 chaser emails and still nothing at all from Kryptonite. Really, really poor customer service and terrible communication. Kryptonite should really feel ashamed of what they provide to their customers. Kryptonite if you are reading this, the ATPO registration is 1605369400842, claim number 109565

I wanted to register for ANTI-THEFT… I wanted to register for ANTI-THEFT PROTECTION OFFER but no chance for 2 days. Is there any bug that is going on at the moment? I have already registered my lock and bike. I tried reaching out to Kryptonite but no chance as well.

Terrible company Terrible company. The warranty is basically a scam. They take weeks or months to reply to your emails once the lock fails. Then they send you away again to try things which make no difference. Then it's more weeks and multiple follow-ups before receiving a reply. Rather than apologising the for the failure of the lock. The employees seem to have contempt for the fact that customers claim on the warranty used to sell the product. Edit: We were eventually sent a new lock, although it took way too long and too much time invested.

I filed a claim 2 months ago via… I filed a claim 2 months ago via anti-theft program. I have been following up with them, not even one single response has been received yet. Is this a scam as it was not exactly what I was expecting for what was advertised. Claim Number: 109591 but this a long shot i doubt it will get looked into