I requested a replacement key on 10th… I requested a replacement key on 10th September, ref #433615, and was told I would have to wait 2-3 months. It's been over 3 months now and no response. I have been unable to use my bike this entire time and have spent a lot of money on alternative transport. Shocked at the length of time this is taking and very frustrated with a complete lack of communication from this company. Judging by the other reviews this is a common experience.

No reply from Customer Service after bike theft My 2 bikes were stolen back in August and I did all that was required to report the theft to Kryptonite. However I was never contacted within the 5-7 days as mentioned in the confirmation email. After 30 days, if the bikes were not found therefore I should be eligible for reimbursement but still no new from Kryptonite. I subscribed for the 5 years ATPO but it seems I should not have invested in that unfortunately. [EDIT] It took close to 6 months to get the reimbursement but it came and I can now look into getting 2 new bikes. So it was very long to get an answer but it eventually came. Thank you Kryptonite.

I filed a claim 6 months ago via… I filed a claim 6 months ago via anti-theft program. I have been following up with them, but no even a single response has been received yet. The program absolutely is the big Scam. Not exactly match what they advertised. Scam shop.

Do not buy the anti protection offer... scam!!! I bought the antiprotection lock offer and it has been over 2 months and since i registered the claim after my bike was stolen. i have contacted many times and not heard anything back. very poor customer service and should advise to stay away!! I want to hear back with a positive outcome asap.

Zero stars for service Zero stars for service although lock is very good. Ordered additional keys through Key Safe offer. Original claim acknowledged 11 August 2023 and sent follow up email but no response. May need to try some other avenue as companies shouldn’t be allowed to offer deals if they don’t follow through. Very poor customer service. Expect I’ll get the same automated response from Kryptonite via trustpilot as others received. Please prove me wrong Kryptonite!