I contacted them Helpful, Courteous, Efficient I contacted them via email after working hours with a request to confirm the correct part number and how to order it. They replied at 8:01am the next morning. Which means someone was at work early! The reply exactly what I needed and included a link to order the part. The part was on my doorstep exactly 2 days later!

Ordered a norcold replacement part over… Update 3 days later: Customer Service contacted me with news that part was discontinued from manufacturer and a full refund was given. Customer Service was friendly and offered a discount on future orders. Would now consider ordering from here again. Ordered a norcold replacement part over three weeks ago. They charged my credit card but no shipping or delivery estimate. All attempts to contact them go unanswered. Will dispute thru credit card soon. Do not order from here.

parts had part i needed easy checkout

I should have looked here first I should have looked here first. I found the correct replacement part because this site had a handy guide that told me the replacement part # for these model #'s is... Unlike the 1st site I ordered from their criteria for ordering was how many cu ft and is it a 2 or 4 door refrigerator. It only took 3 days to get here and I installed it without any drama

Lack of communication follow up I appreciated the timely shipping of product and notice of one item being back ordered July, 22, 2023. Since then, I have called and left a message twice and emailed once, all without an update for my last item. Now it is August 29, 2023 and no word.