Our salesperson Our salesperson, Dominick R., was so accommodating. We needed to make several changes and he helped us. The bus showed up on time and all went well. Thank you!

Great to work with My organization has worked with Chris M. at Coach USA multiple times for trips from NJ to DC. They have been incredible to work with. Always on time, flexible and with the cleanest busses. We look forward to working with them again.

Subpar Experience, But Effort to Rectify After We did not have a good experience with Coach America. Our bus was entirely too hot. We needed to ask the bus driver multiple times to please turn the air down, and eventually to just turn the AC on. The televisions didn’t work, so our bus full of children couldn’t watch the movies we planned to watch. The toilet in the bathroom was super shallow, which really freaked out our toddler. The bus was late to pick us up at the end of the day, so we got home later than we had planned for. Dylan from Coach America did reach out to me about this review almost immediately. He shared that this was likely a subcontracted bus and driver and not one from their actual fleet. He seems extremely passionate about this company and the quality they are known to provide, which is not indicative of this review. He also offered to make a donation to our organization, which certainly goes above and beyond thoughtful and was certainly not my intention with my review. If we were to need their services in the future, I would feel comfortable giving them another try provided they can ensure that we will be provided with their bus and staff.

We had a great experience with Coach… We had a great experience with Coach America. Our bus was comfortable. Had no issues with AC which we usually do with other buses when traveling to Arizona. Steve was very kind, helpful and professional. One of our teens left their camera on the bus after our trip and Steve went out of his way to help us retrieve it. The family was most appreciative of this gesture. Our driver, Richard, was very accommodating and willing to make an extra stop on our way back for teens to get lunch.

Large group airport transfer Coach America took care of our large school group and transported them to and from the airport during a very busy holiday. They were on time and made it easy to contact the driver. We were given driver contact information the night before. Coaches were clean and comfortable and Leon made the process easy. I would definitely recommend them to other agents.