Customer Service Needs Better Training When I called to understand more about the program and specifically what my total cost would be for a lease less than what I was approved for with an early payoff option, customer service sucked at explaining it. They said the retailer had to do that. How can you not explain how your own service works?

Was not informed if the amount t of the… Was not informed if the amount t of the payments until after I signed the lease. Almost feels like entrapment!

Thank you Bailey Thank you first of all, when I went there it was only to look at what you had in the store, but I have been wanting a new sofa with recliner and was going to buy just a recliner for myself at Christmas but ran out of money and thought oh well, another day I guess. then did all the paperwork required at store and turned out I was denied, so got upset and left, thinking will there went my dream, only to get to work next morning and find out you reversed your decision. Made my day, got my husband showed him what I was going to purchase, he was happy. when I got home Monday, he was already asleep on his side of sofa, lol so again thank you for making my dream come true.

I got a call back and processed my… I got a call back and processed my request. Thank you

My sales person was very detailed about… My sales person was very detailed about the items I wanted to purchase. Also explained the financing options as well.