My flight was delayed until the next… My flight was delayed until the next day. I came in at 6 am on a Saturday but your location was not open. Your customers service representative kept telling me someone was coming to pick me up at aisle 1. I called for 2 hours. After I paid $30 for a taxi to get to your location. Where I was not reimbursed for my spending. I was charged a extra $120 dollar for my rental. Customers service person working at your location stated that the vehicle I reserved was no longer available compact car however my purchase was with priceline.com was for the vehicle or similar. The location looks like a shake or abandon building with unprofessional workers inside. Get t shirt or something so people would know you work for company. I will never refer this company for any rentals. I would like a refund asap.

Billed me for insurance without my… Billed me for insurance without my knowledge. Was not open at 5:30 am for car return. Won't return phone call.

They charge 80 to keep for one day so… They charge 80 to keep for one day so every day you want to keep the car longer then planned you pay 80 extra dollars they say they charge a 350 cleaning fee if you smoke but took my whole 500 deposit in they took another 100 off my card 3 day after I turned the car in

When you make your reservation and get… When you make your reservation and get there the car you order isn’t available, so therefore you have no choice but get what they have and they won’t use your insurance said that you have to have a certain liability insurance coverage so therefore, you have to use theirs I’ve never heard of that before. And yes, they do just have people working there that do not know the cars.

Pleasant & Courteous First auto should not been in service bad front tire , return after drove 10 miles . The people there apologized & replaced with another auto. The staff was excellent & pleasant to deal with , this was the 2nd time renting & will rent from them again.