Billed me for insurance without my… Billed me for insurance without my knowledge. Was not open at 5:30 am for car return. Won't return phone call.

Pleasant & Courteous First auto should not been in service bad front tire , return after drove 10 miles . The people there apologized & replaced with another auto. The staff was excellent & pleasant to deal with , this was the 2nd time renting & will rent from them again.

When you make your reservation and get… When you make your reservation and get there the car you order isn’t available, so therefore you have no choice but get what they have and they won’t use your insurance said that you have to have a certain liability insurance coverage so therefore, you have to use theirs I’ve never heard of that before. And yes, they do just have people working there that do not know the cars.

What made my experience great was the…customer service What made my experience great was the customer service. I had never been to Charlotte and the woman who helped me was helpful with directions, reminding me to fill up with gas, and she and the shuttle driver were supportive when I thought I might be late getting the car back before you closed. They were both polite and genuine.

The driver didn't show up at 5:30am to… The driver didn't show up at 5:30am to take us to the airport. I was told I would be reimbursed for the lyft I had to pay for and NEVER received a reimbursement.