Lied kept my deposit said would give … Lied kept my deposit said would give money back on days not used. I returned my rental car early cost me over 3k for month i want my deposit back and unused days which they charged 128 a day for extending my rental

Great customer service! When we called for a pick-up at the airport we were told that the van was already on its way! That's service! This is a small business compared to the big name car rental agencies. But they gave us excellent and personalized service. We've rented from those big name companies before, but we did enjoy supporting this small, local business.

When you make your reservation and get… When you make your reservation and get there the car you order isn’t available, so therefore you have no choice but get what they have and they won’t use your insurance said that you have to have a certain liability insurance coverage so therefore, you have to use theirs I’ve never heard of that before. And yes, they do just have people working there that do not know the cars.

Excellence under pressure. Under pressure to fill rental agreements, you found the time to handle the error created by Economy, and provide an excellent for my rental period. Thank you for your time and efforts on my behalf.

What made my experience great was the…customer service What made my experience great was the customer service. I had never been to Charlotte and the woman who helped me was helpful with directions, reminding me to fill up with gas, and she and the shuttle driver were supportive when I thought I might be late getting the car back before you closed. They were both polite and genuine.