The customer service was terrible and… The customer service was terrible and the young lady was being racist. She kept taking me through all these changes about insurance even though my information was on file. Also telling me the car was brand new and I would be liable for damages. I have rented from them before so was in good standing. My flight was delayed which caused me to be late to pick up the car and they charged be $15 extra per day for being late even though it was out of my control. I feel like that totally could have been waved. I will not ever rent from this establishment again. The best part about dealing with them were the drivers. They both were courteous and friendly

What made my experience great was the…customer service What made my experience great was the customer service. I had never been to Charlotte and the woman who helped me was helpful with directions, reminding me to fill up with gas, and she and the shuttle driver were supportive when I thought I might be late getting the car back before you closed. They were both polite and genuine.

Convenient and friendly service, cars not in best condition The check-in, check-out and shuttle experience were all wonderful and the cars are less than 5 minutes from the airport. The car however was in dissatisfactory condition both inside and out. Every seat was covered in stains, and there were scratches and dings all over the outside. When I asked to switch cars I was told there would be an up charge. Okay for the value, but wish the cars were better.

My flight was delayed until the next… My flight was delayed until the next day. I came in at 6 am on a Saturday but your location was not open. Your customers service representative kept telling me someone was coming to pick me up at aisle 1. I called for 2 hours. After I paid $30 for a taxi to get to your location. Where I was not reimbursed for my spending. I was charged a extra $120 dollar for my rental. Customers service person working at your location stated that the vehicle I reserved was no longer available compact car however my purchase was with priceline.com was for the vehicle or similar. The location looks like a shake or abandon building with unprofessional workers inside. Get t shirt or something so people would know you work for company. I will never refer this company for any rentals. I would like a refund asap.

Lied kept my deposit said would give … Lied kept my deposit said would give money back on days not used. I returned my rental car early cost me over 3k for month i want my deposit back and unused days which they charged 128 a day for extending my rental