I have never had such a horrible… I have never had such a horrible customer experience and will take the time out of my day to ensure I share such experience on all forms of review, social media and BBB. 3 calls exceeding 20 to 40 minute answer time, 'lost emails', emails not submitted, supervisors arguing and attempting to make excuses for such lack of service and professionalism. 48 hrs so far with my car in the shop waiting for ASE to get around to authorizing my repair. Oh and the covered rental car only applies once they have 'authorized' the repair. Its a scam to frustrate you and the mechanic. I'm waiting for the eventual denial for whatever reason or the 'only cover X $s of the repair. DO NOT BUY!!!!

Beware of doing business with this… Beware of doing business with this company. I payed upfront for both my cars. In September 2023, I requested a refund. It has been six months now still waiting on a reimbursement check. I was told they never received my notarized letter and pictures of the odometer. Therefore, I emailed the documents. Then I was told they could not work off a copy of the notarized copy, that they needed the original copy. So, I sent new notarized documents. Then, I was told the person that signed for the Notarized documents (Catelin Wilson) works at the front desk, but does not work for ASE. On another call, I was told they received everything, and it was sent to investigations for review. Now, I am told that they do not have my documents and I need to resend them a new notarized letter, because the one they have is to old. (Confirmation that they did receive my documents). You can’t speak to a manager or supervisor only customer service. I’ve emailed and left plenty of messages. I wish I would have read these reviews before I gave these people my money. I would be interested in joining the civil lawsuit. I need to be refunded my money!

MARIA IS RUDE AND UNWILLING TO HELP MARIA IS RUDE AND UNWILLING TO HELP. I AM A REPAIR FACILITY AND NOW THAT THE AGREED UPON WORK HAS BEEN FINISHED ASE WARRANTY WILL NOT PAY FOR THE REPAIRS THEY AUTHORIZED. TOTAL SCAM COMPANY DO NOT USE!

AFTER CONTACTING THE DISTRICT ATTORNEY… AFTER CONTACTING THE DISTRICT ATTORNEY AND BETTER BUSINESS BUREAU, THEY DO NOT ANSWER PHONE CALLS ANYMORE. I AM TRYING TO GET MY CAR REPAIRS MONEY BACK. THIS PLACE IS A SCAM ARTIST..THE EMPLOYEE NAME IS FRANK AND RHIANNA

Purchased the extended warranty for 3… Purchased the extended warranty for 3 years/45,000 miles when I purchased a used vehicle. Had to put it in the shop for injector issues about 10,000 miles / 1 year into it. They denied my claim stating that I missed 6 fuel filter changes. I did have to do one fuel filter replacement and 2 oil changes during the time that I owned the vehicle. They told me that it was my responsibility to ensure that maintenance was completed by the previous owner. What a SCAM! Buyer Beware!