With thousands of client photos on the… With thousands of client photos on the line and a damaged external hard drive, I went into a panic. Admittedly, I was skeptical about sending the drive to a team across the country but I took a leap and sent it. The PITS team kept me updated throughout the process and didn't close the project until I'd verified that, yes, they resolved the issue. Thank you!

I appreciate the way they keep the… I appreciate the way they keep the customers updated throughout the entire process. My WD external hard drive crashed just before I was going to back it up. I plugged it into the computer but it wouldn’t turn on. PITS Data Recovery came to my rescue when I thought I had lost priceless personal/family pictures and videos. I called in and they sent me a shipping label free to send my device to their lab. They contacted me a few days later to inform me about the damage level and the cost of the recovery. Alfie was friendly and knowledgeable, always answering each and every question I had. Thank you so much for your help!

Highly recommended It was a decent experience, the communication was great, the speed of the fix was extraordinary (failed hard drive), and the negotiation of prices was even more so. The only reason why I’m giving this 4 stars is because of the file type that was downloaded. It says zip but it’s in a strange file that I had to use a raropener to get open, but I’m just gonna chalk that up as something that happens when you pull stuff out of a hard drive that failed or got corrupted.

The folks at PITS did a fabulous job… The folks at PITS did a fabulous job and retrieved a decade’s worth of priceless family photos I had stored on an external hard drive that failed. I was unable to fix this myself and the local computer repair shop was uninterested. PITS to the rescue. Excellent work and a fine system for dealing with the customer. PITS is not cheap, but if you have data you must have back, who’s to say what you should pay? I was ecstatic to get my photos back. I wholeheartedly recommend PITS.

A great experience I found everyone at PITS from their customer reps to the engineers to be very professional, resourceful and responsible. I had two video c-fast cards from a corporate production shoot that were corrupted and I wasn't sure if they would be able to recover the video files with their metadata intact. They figured it out and spent quite a while reformatting the files for me until they were perfect. They were also always easy to reach on the phone and very responsive. Nothing but good things to say.